Managerial Effectiveness – II (MB122): July 2006

Question Paper Managerial Effectiveness – II (MB122): July 2006

• Answer all questions.
• Marks are indicated against each question.
1.
Managerial effectiveness can be mastered with practice. Which of the following according to Peter Drucker is/are the basic principle(s) for effective managers to follow?
I. They know how they spend their time and stay in control of time.
II. They focus on achieving results rather than simply working with tools and techniques.
III. They concentrate on many activities to produce effective results.
IV. They take decisions after a systematic analysis of facts and information.
(a) Only (I) above (b) Both (I) and (III) above
(c) Both (III) and (IV) above (d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
2.
Which of the following is a culture and a form of management that focuses on creativity and innovation at all levels?
(a) Ringi (b) Henko (c) Kacho (d) Delphi (e) Kaizen.
< Answer >
3.
Resistance to change is a basic human characteristic and usually depends on the perception, personality and needs of the individual. Which of the following is not a factor for individual resistance to change?
(a) Habit (b) Structural inertia (c) Security
(d) Fear of the unknown (e) Selective information processing.
< Answer >
4.
Which of the following is the mental process of learning, which includes the aspects like awareness, perception, interpretation and judgment?
(a) Training (b) Synectics
(c) Lateral thinking (d) Cognition (e) Innovation.
< Answer >
5.
Which of the following creativity techniques involves encouraging employees to suggest creative solutions that are different from the conventional ones for certain unforeseen problems?
(a) Information search techniques (b) Ideating techniques
(c) Instigation techniques (d) Extremization techniques
(e) Fusion techniques.
< Answer >
6.
Which of the following is the ability to evaluate all possible courses of action and to use that ability in making decisions based on previous experiences and logic?
(a) Flexibility (b) Dependability (c) Judgment
(d) Charisma (e) Individual consideration.
< Answer >
7.
Organizing the 4Ms, i.e. man, money, machinery and materials is the task of the managers. Which of the following are the steps involved in organizing the 4Ms?
I. The objectives have to be clearly identified before various activities are organized.
II. The mangers should coordinate between various teams and groups.
III. Work should be delegated to the right and qualified personnel.
IV. To motivate employees to attain high objectives.
(a) Both (I) and (II) above (b) Both (II) and (III) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
8.
Which of the following is the ability to recognize and understand another person’s conditions, feelings and motives?
(a) Self regulation (b) Self-awareness (c) Motivation
(d) Empathy (e) Social skills.
< Answer >
1
2
9.
Managers may procrastinate due to many reasons such as the task at hand may be unpleasant one, the decision may be a difficult one to make or there may be lack of support from seniors and subordinates. Which of the following techniques is/are used to deal with procrastination?
I. Slicing technique.
II. Balancing aspects technique.
III. Incentive technique.
IV. Fusion technique.
(a) Only (III) above (b) Both (II) and (III) above
(c) Both (III) and (IV) above (d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
10.
While trying to persuade a group of executives, it is important to identify the decision maker in the group and his/her decision making style. Which of the following is/are true regarding controllers?
I. They are more interested in pure facts and the logic of arguments and hate uncertainty and ambiguity.
II. They are by nature challenging, disruptive, offensive and defiant.
III. They make snap judgments and curt remarks that can alienate them from others.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
11.
Which of the following refers to the society’s attitude toward physical and intellectual inequalities?
(a) Power distance (b) Avoidance (c) Compromising
(d) Collaborating (e) Long-term orientation.
< Answer >
12.
Human beings have a tendency to worry about actions that may or may not take place. The personality of individual plays an important role in stress management. Which of the following is/are true about ‘Type A’ personality?
I. People with Type A personality never sense the urgency of time.
II. People with Type A personality are obsessive about winning.
III. People with Type A personality are likely to be under stress even in minor situations.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
13.
Which of the following is used to bring in different viewpoints or design for a particular situation especially in advertising, in designing products, or in projects that require creative or innovative ideas?
(a) Creative benchmarking (b) Stake holders council (c) Parallel groups
(d) Creative thinking network (e) Creative overloading.
< Answer >
14.
Change agents can be present in any level of the organization. Which of the following is/are the characteristic(s) of change agents?
I. They have the talent to dissuade others to accept their ideas.
II. They are open to criticism and often look for opinions about their ideas.
III. They wait for others to start the change.
IV. They are adept at all the rational and emotional aspects of change.
(a) Only (II) above (b) Both (II) and (III) above
(c) Both (II) and (IV) above (d) (I), (II) and (III) above
(e) (II), (III) and (IV) above.
< Answer >
15.
Effective managers are effective communicators. Which of the following is not a component of effective communication process?
(a) Content (b) Circumstance (c) Trust
(d) Ambiguity (e) Feedback.
< Answer >
16.
When a crisis actually occurs, the task of the organization is to make certain that all possible efforts have been made to solve the problem and bring it to an end. Which of the following is/are the guideline(s) in resolving a crisis?
I. People should be protected first rather than property.
II. All the relevant information regarding the crisis has to be collected and ways to be found for solving the problem at hand.
III. The media should not be informed of what actually happened.
IV. In case of death or injury, the families of those persons have to be contacted first and
they should be provided the relevant information.
(a) Only (II) above (b) Both (II) and (III) above
(c) (I), (II) and (IV) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
17.
Intrapreneurship is developing innovative and creative ideas within an organization. Which of the following is/are true regarding intrapreneurship?
I. The organizations must pursue all creative ideas.
II. The management encourages creative ideas from the employees of the organization and outsiders.
III. Management should create an environment where the cost of developing creative ideas is minimized.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
18.
Emotion is defined as any agitation or disturbance of mind, feeling, passion; any vehement or excited mental state. Which of the following is not a constituent of the emotion ‘Surprise’?
(a) Shock (b) Bewilderment (c) Amazement
(d) Disdain (e) Wonder.
< Answer >
19.
Which of the following is/are the type(s) of subordinates having a certain amount of power in relation to the leader?
I. Subordinates who have unique or exclusive information or knowledge.
II. Subordinates who have skills, which are easy to replace.
III. Subordinates who maintain good relationships with their leaders.
IV. Subordinates whose jobs are crucial and have a low impact on the boss performance.
(a) Only (II) above (b) Both (I) and (III) above
(c) Both (II) and (IV) above (d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
20.
Which of the following holistic therapies, involves applying gentle force on pressure points in the hands and feet and it works on the circulatory, nervous and lymphatic systems?
(a) Massage therapy (b) Aromatherapy (c) Reflexology
(d) Nutrition therapy (e) Mind therapy.
< Answer >
21.
The concept of ego states helps people to identify their own selves and how they relate to people with whom they interact. The child ego state can take various forms. When the child is hateful or affectionate, spontaneous or playful it is called the
(a) Adapted child (b) Accepted child (c) Little professor
(d) Natural child (e) Learned child.
< Answer >
22.
Which of the following is the process of joining different and irrelevant elements to solve a situation or problem and is used when other techniques fail to generate a solution?
(a) Brainstorming (b) Synectics
(c) Delphi Technique (d) Nominal Group Technique (e) Simulation.
< Answer >
3
4
23.
Emotional intelligence is the capacity for recognizing our own feelings and those of others, motivating ourselves, and managing emotions well, in ourselves and in our relationships. Which of the following are the characteristics of personal competence component of emotional intelligence?
I. Awareness of emotions and awareness of the impact of emotions.
II. Reliability, truthfulness and dependability.
III. Appreciation of strengths and weaknesses of others.
IV. Awareness about organization.
(a) Both (I) and (II) above (b) Both (II) and (III) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
24.
The various concepts related to transactional analysis are ego states, games, types of transactions and life positions. Which of the following is/are true regarding adult ego state?
I. It constantly verifies the recordings of parent data.
II. The recordings can be erased and turned off.
III. It determines the appropriateness of expression and emotions in each situation.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
25.
Which of the following is defined as anything that disrupts the normal person’s physical or mental well-being and occurs when the body performs activities outside its capabilities?
(a) Constraint (b) Conflict (c) Stress (d) Depression (e) Burn out.
< Answer >
26.
In a multicultural business environment, communication is very crucial and can cause various misunderstandings if not handled properly. Which of the following is/are to be considered to avoid making mistakes while communicating?
I. Silence during a conversation.
II. Interruption during conversation.
III. Humor in conversation.
IV. Structure of the message.
(a) Only (II) above (b) Both (II) and (IV) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
27.
Situations that are external to a manager that result in wastage of time are called external time-wasters. What are the reasons for the external time wastage?
I. Personal disorientation.
II. Excessive meetings.
III. Poor communication.
IV. Interruptions.
(a) Both (I) and (II) above (b) Both (II) and (IV) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
28.
Which of the following is the capability to interpret and manage one’s own feelings, actions, and motivations and those of others in social contacts?
(a) Conceptual skills (b) Technical skills
(c) Visioning skills (d) Interpersonal skills
(e) Administrative skills.
< Answer >
29.
The stress management technique in which an individual attempts to gain control over his/her attention, clearing the mind and blocking out the stressors responsible for the increased tension, is known as
(a) Autogenic training (b) Meditation (c) Imagery
(d) Biofeedback (e) Aroma therapy.
< Answer >
30.
Hens Selye developed a model called the General Adaptive Syndrome model to explain the stress phenomenon and the stress levels. Which of the following is/are the stage(s) of this model?
I. Anxiety stage.
II. Alarm reaction stage.
III. Resistance stage.
IV. Exhaustion stage.
(a) Only (II) above (b) Both (I) and (II) above
(c) Both (II) and (IV) above (d) (I), (II) and (III) above
(e) (II), (III) and (IV) above.
< Answer >
31.
Two types of intelligence originate as a result of the functions of different areas of brain. Which of the following is the emotional center of the brain?
(a) Thyroid (b) Subcortex (c) Hypothalamus
(d) Neocortex. (e) Amygdala.
< Answer >
32.
A plan enables an individual to identify objectives and goals. Which of the following is/are true regarding daily plan?
I. It includes the overall goals and objectives of the managers.
II. In this type of planning, the important activities may be overlooked.
III. It is a to-do list that managers prepare each day.
IV. It provides a broader perspective.
(a) Only (III) above (b) Both (I) and (IV) above
(c) Both (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
33.
Which of the following is the sum of all proactive management-directed activities within a program that are intended to acceptably accommodate the possibility of failures in elements of the program?
(a) Financial management (b) Supply chain management
(c) Inventory management (d) Risk management
(e) Performance management.
< Answer >
34.
Morphological analysis is a technique invented by Fritz Zwicky. Which of the following is not true about morphological analysis?
I. It is used to generate a large number of large number of solutions within a short time.
II. It is a group technique, in which highly trained people from diverse fields collectively work on a specific situation.
III. All the solutions are analyzed and evaluated with the desired outcome as objective.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
35.
Which of the following is the process of giving authority to a person to undertake activities or tasks on behalf of another person?
(a) Power (b) Delegation (c) Discipline
(d) Accountability (e) Leadership.
< Answer >
36.
According to psychobiology, the human brain is divided into two parts namely left brain and the right brain. Which of the following activity is not associated with the left-brain?
(a) Intuition (b) Calculating (c) Representing
(d) Categorizing things (e) Reading.
< Answer >
5
6
37.
Work-related stress relates to the working environment and policies of the organization. Which of the following are the organizational stressors?
I. Lack of organizational skills.
II. Role conflicts.
III. Job insecurity.
IV. Difficult clients.
(a) Both (I) and (II) above (b) Both (I) and (III) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
38.
Which of the following is defined as the ability to state your point clearly without being aggressive and also helps in coping effectively with uneasy people and uneasy situations?
(a) Self-regulation (b) Motivation
(c) Assertiveness (d) Compromising (e) Proxemics.
< Answer >
39.
Which of the following transactions usually occurs when, a person involved in a communication, addresses an ego state of the other person which is different from his/her ego state at that time?
(a) Ulterior transactions (b) Complementary transactions
(c) Crossed transactions (d) Posterior transactions
(e) Parallel transactions.
< Answer >
40.
Stress is unavoidable and has become an inherent part of human life. It can be positive or negative. Which of the following statements are true regarding eustress?
I. It triggers the body alarm, enhances attention, performance, and creativity.
II. It has a negative effect on the body.
III. It has temporary effects.
IV. If left unchecked, it can have a serious effect on the body over a period of time.
(a) Both (I) and (III) above (b) Both (II) and (III) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
41.
Which of the following are the people who are progressive and pioneering, who cannot put up with complacency, and are continually motivated to create better organizations?
(a) Change masters (b) Change agents
(c) Entrepreneurs (d) Charismatic leaders
(e) Operations managers.
< Answer >
42.
Which of the following is the method of decision making in which an important criterion is selected and a decision is made based on the criterion?
(a) Proxemics (b) Heuristics (c) Kinesics (d) Oculesics (e) Kinetics.
< Answer >
43.
Which of the following is the characteristic of a leader having participative leadership style and an adult ego state?
(a) Relationship with subordinates will be critical and prejudiced
(b) Provides limited freedom to subordinates, mainly downward flow of information
(c) Suggestions received from subordinates are considered
(d) Subordinates are provided the freedom to identify problems and suggest solutions
(e) Maximum freedom is provided to subordinates.
< Answer >
44.
Managers need to have good interpersonal skills if they are to be successful. Which of the following is not an essential interpersonal competency required for managers?
(a) Self awareness (b) Control (c) Motivation
(d) Communication skills (e) Disorientation.
< Answer >
45.
The Six thinking hats technique invented by Dr. Edward de Bono represents the six modes and directions of thinking. Depending upon the situation or problem, a creative thinker may use one of the hats. Which of the following types of hats involves judgment, care and concern and also aims to identify the pitfalls or negative points in a proposal?
(a) White hat (b) Green hat (c) Yellow hat (d) Black hat (e) Red hat.
< Answer >
46.
Peter Frost of the University of British Columbia in his book, Toxic Emotions at Work writes that an emotion can become toxic if it is not dealt with properly. Frost described these negative emotions in terms of seven deadly ‘ins’. Which of the following is not a negative emotion according to Frost?
(a) Institutional (b) Intrusiveness (c) Intransience
(d) Infidelity (e) Inevitability.
< Answer >
47.
Conflicts are inevitable to the working of any organization, but they can be managed properly without causing harm to the organization. Which of the following approaches to conflict management involves sacrificing one’s own position and paying more importance to reaching an agreement?
(a) Avoiding (b) Accommodating (c) Competing
(d) Collaborating (e) Comprising.
< Answer >
48.
A stroke is the recognition of the presence of another person. Which of the following is/are not true regarding positive strokes?
I. They are usually ulterior transactions that are relevant or appropriate to the situation.
II. They make the persons involved feel good and energized.
III. They can also take the form of providing information to a person about his/her skills.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
49.
Which of the following is the ability to make others in the organization use logic and facts in order to evolve new ways to solve problems?
(a) Intellectual stimulation (b) Courage (c) Flexibility
(d) Integrity (e) Dependability.
< Answer >
50.
Effective delegation is important for effective time management. Which of the following factors should managers consider while delegating work?
I. Managers should consider the nature.
II. When delegating work managers should be specific.
III. Managers should constantly monitor the delegated task.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
51.
Goleman and Cary Chernis have developed certain guidelines for conducting training programs for developing emotional intelligence in organizations. Which of the following is not a guideline for conducting training programs for developing emotional intelligence in organizations?
(a) Evaluation (b) Selection (c) Training
(d) Application (e) Preparation.
< Answer >
52.
Which of the following are true regarding creative benchmarking?
I. It is comparing one’s organization with the industry or market leader.
II. It helps to focus creatively on each small activity.
III. It helps an organization to measure its performance with respect to industry standards in more diverse environment.
IV. It brings into light the pitfalls or gaps in organizational practices.
(a) Both (I) and (III) above (b) Both (II) and (III) above
(c) (I), (II) and (III) above (d) (I), (III) and (IV) above
(e) (II), (III) and (IV) above.
< Answer >
7
8
53.
Effective time management is possible by controlling the time-wasters. Which of the following is not an effective strategy for controlling time-wasters?
(a) Biological clock (b) Prioritize (c) Spiritual planning
(d) Unity of command (e) Divide time.
< Answer >
54.
Which of the following is/are the factor(s) hampering interpersonal interactions?
I. Emotional arousal.
II. Lack of time.
III. Similarities in objectives.
IV. Poor listening.
(a) Only (III) above (b) Both (I) and (III) above
(c) Both (II) and (IV) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
55.
Which of the following techniques of creativity involves working back on a solution that has been selected for implementation and also helps to identify the various pitfalls in the solution?
(a) Problem decomposition techniques (b) Information search techniques
(c) Unblocking techniques (d) Imaging technique
(e) Dialectical techniques.
< Answer >
56.
Stress has both physical and psychological effects on an individual. Which of the following is not a psychological affect on an individual?
(a) Difficulty in concentrating
(b) Increased heart rate and blood pressure
(c) Bad decision making
(d) Increased usage of food, cigarettes, alcohol and drugs
(e) Feeling out of control and confused.
< Answer >
57.
The time management matrix designed by Stephen Covey determines the style of planning of managers. The matrix has four quadrants, each of which denotes the key aspects of a manager’s plan. In which of the following quadrant(s), manager is involved in long-term planning, anticipating, and preventing problems and spending time for personal development?
I. Quadrant I.
II. Quadrant II.
III. Quadrant III.
IV. Quadrant IV.
(a) Only (I) above (b) Only (II) above
(c) Only (III) above (d) Both (I) and (II) above
(e) Both (III) and (IV) above.
< Answer >
58.
Creativity in the mangers is the capability to discover new ways of handling problem situations. Which of the following components of creativity is defined as the ability to face challenges thrown by complex situations, to enjoy efforts to analyze and resolve them?
(a) Fluency (b) Orientation (c) Originality
(d) Flexibility (e) Invention.
< Answer >
59.
The concept of life positions is built on the observation that people have basic feelings about their own ability and the ability to think, perform and feel. Which of the following are true regarding the life position “I am not ok, you’re ok”?
I. This life position is attained through suspicion and aversion toward others.
II. This is a life position, which a child acquires at a very young age when he/she needs the help of others.
III. Managers in this life position may not be able to see themselves as superiors.
IV. Managers in this life position will not take risks or punitive measures against subordinates.
(a) Both (I) and (II) above (b) Both (I) and (III) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
60.
Conflicts are a reality in organizations. Which of the following is/are the essential skill(s) required by leaders for conflict management?
I. Self-awareness.
II. Assertive communication.
III. Problem solving.
IV. Negotiation.
(a) Only (III) above (b) Both (I) and (III) above
(c) Both (II) and (IV) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
61.
Stress mainly effects individual’s work-life. Which of the following is not an effect of stress on work?
(a) Absenteeism (b) Conflicts (c) Motivation
(d) Workplace accidents (e) Turbulent environment.
< Answer >
62.
Creative managers who view things from a new angle are very keen observers and make unusual observations. Which of the following stages of creativity involves searching for a variety of tools, techniques and methods that might help in out-of-box thinking?
(a) Exploring (b) Selecting (c) Inventing
(d) Implementing (e) Scheduling.
< Answer >
63.
Games is a series of transactions with a beginning, middle and end, and a payoff. For transactions to become a game, which of the following condition(s) is/are necessary?
I. There should be a series of complementary transactions.
II. The complementary transactions must have a translucent message.
III. There should be a predictable outcome, or pay off which is the basic purpose of playing the game.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
64.
Which of the following is/are true while attempting to persuade a charismatic leader?
I. The persuader should control the urge to match the excitement of a charismatic leader.
II. Charismatic leader relish lengthy single-sided presentations.
III. Charismatic leader appear to be independent decision-maker.
(a) Only (I) above (b) Only (III) above
(c) Both (I) and (II) above (d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
65.
Which of the following techniques of enhancing creativity can be applied systematically by identifying the immediate attributes and then the distant attributes?
(a) Brainstorming (b) Checklist technique
(c) Delphi technique (d) Listing technique
(e) Mind mapping technique.
< Answer >
66.
According to Hofstede’s model, which of the following is not a dimension along which culture can be classified?
(a) Power distance (b) Religious tolerance
(c) Uncertainty avoidance (d) Masculinity vs. femininity
(e) Individualism vs. collectivism.
< Answer >
67.
Which of the following occurs as a result of various factors like natural disasters, industrial accidents, workplace violence, demonstrations by the workers, death of an important executive or sudden disposal of environmentally hazardous chemicals in the environment?
(a) Smoldering crisis (b) Hostile takeover attempt (c) Product failure
(d) Criminal event (e) Sudden crisis.
< Answer >
9
10
68.
Managers have to take many decisions in a day. Effective managers have the ability to differentiate between a good decision and a quick decision. Which of the following is the first step of decision making process?
(a) Implement the alternative (b) Evaluation of decision effectiveness
(c) Analyze the alternatives (d) Determining the problem
(e) Development of the alternatives.
< Answer >
69.
Organizations lose many opportunities due to lack of creativity. Which of the following are the barriers to creative thinking?
I. Fear. II. Anxiety. III. Optimism.
IV. Stress. V. Environment.
(a) (I), (II) and (III) above (b) (II), (III) and (IV) above
(c) (II), (IV) and (V) above (d) (I), (II), (IV) and (V) above
(e) (II), (III), (IV) and (V) above.
< Answer >
70.
Mind mapping is used to stimulate creativity and generate new ideas in an individual. Which of the following is not used by a mind map?
(a) Images (b) Headings (c) Associations
(d) Styles (e) Hierarchy.
< Answer >
71.
Negative emotions are those that are destructive to goals of the organization. Which of the following is/are not the indicator(s) for the existence of negative emotions at the workplace?
I. Poor working conditions.
II. Frequent changes in organizational structure.
III. Ability to work in teams.
IV. Employees who are not suited for the job.
(a) Only (III) above (b) Both (I) and (II) above
(c) Both (II) and (IV) above (d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
72.
Which of the following is the ability of a person to stand up for his/her rights without affecting the rights of the other person?
(a) Diagonal communication (b) Upward delegation
(c) Downward delegation (d) Horizontal communication
(e) Assertive communication.
< Answer >
73.
Developing leadership skills is a continuous process that needs to be sharpened throughout a person’s career. Which of the following is the first step in the leadership development plan?
(a) Leadership plan (b) Perform (c) Evaluation
(d) Dedication (e) Leadership audit.
< Answer >
74.
A goal is a powerful tool to focus energy and resources. Managers should set goals that are in harmony with the long-term plans and objectives. Managers should set goals that are
I. Acceptable
II. Realistic.
III. Ambiguous.
IV. Measurable.
(a) Only (III) above (b) Both (I) and (II) above
(c) Both (II) and (IV) above (d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
75.
Stress affects not only the individual but also his/her environment. It has an effect on the individual’s family, work and society. Which of the following is not a strategy to cope up with stress?
(a) Prioritize work (b) Laughter (c) Retain work
(d) Sleep (e) Relaxation.
< Answer >
76.
Managers have to perform many activities in a day and they have to be effective at each one of them. Which of the following is/are the aspect(s) managers should keep in mind while prioritizing?
I. They should weigh the future against the past events.
II. They should look for opportunities even in problem situations.
III. They should set short aims.
IV. They should have a sense of self direction.
(a) Only (II) above (b) Both (I) and (IV) above
(c) Both (II) and (III) above (d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
77.
Which of the following is not a guideline for leaders for setting up the direction of an organization?
(a) Leaders should identify the goals and objectives for the organization
(b) Leaders should make every little decision themselves
(c) Leaders should organize procedures for each and every task
(d) Leaders should identify the goals for each department
(e) Leaders should set goals as first step toward meeting them.
< Answer >
78.
Mind mapping is a popular technique developed by Tony Buzan that is used to stimulate creativity and generate new ideas in an individual. Which of the following is/are true regarding mind mapping?
I. It involves the graphical display of ideas and concepts and the inter-relation between them.
II. It focuses on questioning the facts and assumptions.
III. The underlying concept is to generate ideas by branching and learning to think in new ways.
IV. It can be used to enhance the productivity of employees in an organization.
(a) Only (I) above (b) Both (I) and (III) above
(c) Both (I) and (IV) above (d) Both (II) and (IV) above
(e) (I), (III) and (IV) above.
< Answer >
79.
Good business leaders build a vision, communicate the vision, passionately own the vision, and persistently drive it to completion. Which of the following is not included in the vision of a leader?
(a) Vision should align with the direction and purpose of the organization
(b) Vision should be a symbol of the organization’s distinctive qualities like culture, values, beliefs, etc.
(c) Vision should not be communicated and shared frequently
(d) Vision should motivate the employees to reach their full potential
(e) Vision should help instill qualities like belief, passion, loyalty and enthusiasm among employees.
< Answer >
80.
Crisis is a significant business disruption that stimulates extensive news media coverage. Which of the following steps are useful for a company in preventing crisis?
I. Formulating strategies for dealing with crisis.
II. Plan for a crisis.
III. Identifying a crisis.
IV. Establishing clear chains of command.
(a) Both (I) and (III) above (b) Both (II) and (IV) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
81.
Which of the following is defined as allowing every member of an organization, the time and resources to explore his/her inner self, desires, passions, ideas and purposes?
(a) Spirituality at the work place (b) Goal setting
(c) Work-life balance (d) Telecommuting
(e) Time management at work place.
< Answer >
11
12
82.
Organizations can stimulate the creative thinking process in employees using different processes. Which of the following is/are not true regarding creative scenario building?
I. A group of experts is selected whose identity is not disclosed.
II. It is the replacement of the old innovations with the new ones.
III. It is the extension of Delphi technique.
IV. The problem or situation is clearly defined.
(a) Only (II) above (b) Both (I) and (III) above
(c) Both (II) and (IV) above (d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
83
Which of the following is the condition of being sad or hopeless and is often exhibited by characteristics like sleeplessness, sadness, desperation, etc.?
(a) Anger (b) Fear (c) Disgust (d) Depression (e) Strain.
< Answer >
84.
Emotional intelligence is an essential prerequisite for effective leadership. Which of the following are the aspects of emotional intelligence that leaders require to inspire the team members?
I. Ability to make effective use of the identified emotions.
II. Ability to predict the possible emotional reactions in various organizational situations.
III. Ability to understand the emotions.
IV. Ability to manage emotions.
(a) Both (I) and (II) above (b) Both (I) and (III) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
85.
Based on the decision-making types, executives can be classified into five types. Which of the following executives are academic, cerebral intelligent, logical, voracious readers and use words carefully when they talk?
(a) Followers (b) Thinkers (c) Charismatic
(d) Skeptics (e) Controllers.
< Answer >
86.
Companies are realizing that the work-life balance of employees has a direct effect on the productivity of their organization. Which of the following is/are the reason(s) for the importance of work-life balance?
I. Changing social scene.
II. Decreased work time.
III. Changing work culture.
IV. Single income families.
(a) Only (III) above (b) Both (I) and (III) above
(c) Both (II) and (IV) above (d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
87.
Effective managers recruit people based on their strengths, even if they have some weaknesses. Which of the following is/are the rule(s) effective managers should remember while recruiting staff?
I. They should ensure that the job is well structured and well defined.
II. They should design the job in such a manner that it brings out the strength or performance of an employee.
III. They should start with what a person can do rather than what his/her job requires him/her to do.
(a) Only (I) above (b) Only (II) above
(c) Both (I) and (II) above (d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
< Answer >
88.
Which of the following types of time abusers are always ahead of schedule and are obsessed with deadlines and schedules?
(a) Perfectionist (b) People pleaser (c) Preemptive
(d) Egotist (e) Figurehead.
< Answer >
89.
In which of the following styles of decision-making, managers discuss the situation or the problem with the group and stimulate it to generate alternative ideas and solutions?
(a) Dictatorial style (b) Consultative style
(c) Collaborative style (d) Assigning style
(e) Instinctive style.
< Answer >
90.
Brainstorming is the most common technique managers use for enhancing creativity. Which of the following is/are rule(s) observed in brainstorming?
I. The ideas are accepted only after criticism from all members.
II. The emphasis is on obtaining as many ideas as possible.
III. Participants are encouraged to contribute towards improving the ideas of the other participants in the group.
IV. The emphasis must be on unusual ideas as they remove mental blocks.
(a) Only (II) above (b) Only (IV) above
(c) Both (I) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
91.
Conflicts are often inevitable and may even prove useful. Which of the following is not true regarding peacekeepers?
(a) They are those who are able to identify when the tension goes beyond a limit
(b) They try to avoid conflict at any cost
(c) Their attitude often causes a serious threat to the leadership aspirations of many people
(d) They are afraid of getting into the conflict with a subordinate
(e) They are generally disliked by the superiors and subordinates as they are considered undependable.
< Answer >
92.
Effective time management starts with analyzing where and how time is spent. Which of the following are used by employees to fill in detailed account of the time spent at the workplace?
(a) Time wasters (b) Time logs
(c) Time medallions (d) Time starters (e) Time testers.
< Answer >
93.
Edward De Bono differentiated between lateral thinking and vertical thinking. Which of the following is/are true regarding lateral thinking?
I. It is used in the situations where convenient solution is not enough.
II. It is ideal in the time of crises.
III. It uses unconventional approaches to solve problems.
IV. It is based on the matching patterns and finding similarities in situations with reference to the environment.
(a) Only (II) above (b) Only (IV) above
(c) Both (I) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
94.
Which of the following is a physical and physiological reaction to the changing technological environment and has a negative impact on attitudes, thoughts, behaviors or body psychology directly or indirectly?
(a) Job stress (b) Family stress
(c) Health-related stress (d) Techno stress
(e) Society-related stress.
< Answer >
13
14
95.
Many people use innovation and creativity interchangeably but there is a difference between the two. Which of the following is/are true regarding innovation?
I. Innovation is a process where the result is defined.
II. Innovation is discovering unusual solutions to a particular problem or situation.
III. Innovation involves looking to internal resources for implementing ideas.
IV. Innovation is the seed of creativity.
(a) Only (II) above (b) Only (IV) above
(c) Both (I) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
96.
Burnout is not something that happens overnight which takes place over a period. There are various stages in this period that ultimately lead to burnout. Which of the following is the characteristic of awakening stage of burnout life cycle?
(a) In this stage, the employees are new to the situation, job, or project
(b) In this stage, the employees enter a total burnout mode
(c) In this stage, the employees begin to get the real picture
(d) In this stage, it takes a long time for people to recover from burnout
(e) In this stage the employees lose their interest and energy.
< Answer >
97.
Interpersonal skills are the essential skills required for interacting and connecting with others. An employee with good interpersonal skills would essentially have which of the following qualities?
I. Ability to treat everyone in the organization with respect.
II. Good negotiation skills.
III. Ability to resolve conflicts in time.
IV. Reluctance to accept responsibility for his actions.
(a) Both (I) and (II) above (b) Both (I) and (III) above
(c) (I), (II) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
98.
A person with the ability to think from different angles is a creative person. Which of the following is not a characteristic of creative person?
(a) Adventurous (b) Imaginative (c) Curious
(d) Risk taking (e) Pessimism.
< Answer >
99.
Ethics is about social responsibility whereas business is about making money. Effective managers make the harmonious coexistence of ethics and business possible. Which of the following is/are the factor(s) that influence the ethical behavior of a manager?
I. Individual characteristics.
II. Organizations culture.
III. Issue intensity.
IV. Structural variables.
(a) Only (II) above (b) Only (IV) above
(c) Both (I) and (III) above (d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
< Answer >
100.
Which of the following methods of decision-making involves identifying two appropriate solutions and listing the pros and cons for each and the solution with the maximum number of pros is selected?
(a) Dawe’s rule (b) Kinesics
(c) Franklin’s rule (d) Lexographic method
(e) Delphi technique.
< Answer >
Suggested Answers Managerial Effectiveness – II (MB122): July 2006
1.
Answer: (d)
Reason : According to Peter Drucker the basic principles effective managers follow are that they know how they spend their time and stay in control of time. They focus on achieving results rather than simply working with tools and techniques.They concentrate on one activity at a time to produce effective results. They take decisions after a systematic analysis of facts and information.
< TOP >
2.
Answer: (e)
Reason : Kaizen is a culture and a form of management that focuses on creativity and innovation at all levels.
< TOP >
3.
Answer: (b)
Reason : Structural inertia is not a factor for individual resistance to change.
< TOP >
4.
Answer: (d)
Reason : Cognition is the mental process of learning, which includes the aspects like awareness, perception, interpretation and judgment.
< TOP >
5.
Answer: (d)
Reason : Extremization techniques of creativity involves encouraging employees to suggest creative solutions that are different from the conventional ones for certain unforeseen problems.
< TOP >
6.
Answer: (c)
Reason : Judgment is the ability to evaluate all possible courses of action and use that ability to make decisions based on previous experiences and logic.
< TOP >
7.
Answer: (c)
Reason : The steps involved in organizing are identifying the objectives, preparing list of activities, dividing into units, delegating work and coordination.
< TOP >
8.
Answer: (d)
Reason : Empathy is the ability to recognize and understand another person’s condition, feelings and motives.
< TOP >
9.
Answer: (d)
Reason : The techniques to deal with procrastination are slicing technique, balancing aspects technique, incentive technique and group technique.
< TOP >
10.
Answer: (d)
Reason : Controllers are more interested in pure facts and the logic of arguments and hate uncertainty and ambiguity.They make snap judgments and curt remarks that can alienate them from others.
< TOP >
11.
Answer: (a)
Reason : Power distance refers to a society’s attitude toward physical and intellectual inequalities.
< TOP >
12.
Answer: (d)
Reason : People with Type A personality are obsessive about winning and do not have the ability to spend leisure time productively. People with Type A personality are likely to be under stress even in minor situations.
< TOP >
13.
Answer: (c)
Reason : Parallel groups are used to bring in different viewpoints or design for a particular situation especially in advertising, in designing products, or in projects that require creative or innovative ideas.
< TOP >
14.
Answer: (c)
Reason : Change agents are adept at all the rational and emotional aspects of change. They do not wait for others to start the change. They have the talent to persuade others to accept their ideas. They are open to criticism and often look for opinions about their ideas.
< TOP >
15.
Answer: (d)
< TOP >
15
16
Reason : An effective communication process should have the components such as content, circumstance, trust, clarity and feedback. Ambiguity is not a component of effective communication process.
16.
Answer : (c)
Reason : The guidelines in resolving a crisis People should be protected first rather than property. All the relevant information regarding the crisis has to be collected and ways found for solving the problem at hand. In case of death or injury, the families of those persons have to be contacted first and they should be provided the relevant information. The media should be informed of what actually happened. It is through media that the general public gets information.
< TOP >
17.
Answer : (e)
Reason : Intrapreneurship is developing innovative can creative ideas within an organization.this means that the organizations must pursue all creative ideas. The management encourages creative ideas from the employees of the organization and outsiders. Management should create an environment where the cost of developing creative ideas is minimized. All the statements are true.
< TOP >
18.
Answer : (d)
Reason : Disdain is not a constituent of the emotion ‘surprise’.
< TOP >
19.
Answer: (b)
Reason: Subordinates who have skills, which are easy to replace and subordinates whose jobs are crucial and have a low impact on the boss performance are not the types of subordinates having a certain amount of power in relation to the leader.
< TOP >
20.
Answer : (c)
Reason : Reflexology involves applying gentle force on pressure points in the hands and feet and it works on the circulatory, nervous and lymphatic systems.
< TOP >
21.
Answer : (d)
Reason : When the child is hateful or affectionate, spontaneous or playful it is called the natural child.
< TOP >
22.
Answer : (b)
Reason : Synectics is the process of joining different and irrelevant elements to solve a situation or problem.
< TOP >
23.
Answer : (a)
Reason : Appreciation of strengths and weaknesses of others and awareness about organization are the characteristics of social competence component of emotional intelligence.
< TOP >
24.
Answer : (d)
Reason : The adult ego state constantly verifies the recordings of parent data and the recordings cannot be erased but can only be turned off. It determines the appropriateness of expression and emotions in each situation. Therefore, statement (II) is not true.
< TOP >
25.
Answer : (c)
Reason : Stress is defined as anything that disrupts the normal person’s physical or mental well-being and occurs when the body performs activities outside its capabilities.
< TOP >
26.
Answer : (e)
Reason : Silence during a conversation, interruption during conversation, humor in conversation and structure of the message are to be considered to avoid making mistakes while communicating.
< TOP >
27.
Answer : (b)
Reason : Excessive meetings, interruptions and excessive usage of internet are the reasons for the external time wastage. Internal time wastage is due to personal disorientation, procrastination and poor communication.
< TOP >
28.
Answer : (d)
Reason : Interpersonal skills is the capability to interpret and manage one’s own feelings, actions, and motivations and those of others in social contacts.
< TOP >
29.
Answer : (b)
Reason : The stress management technique in which an individual attempts to gain control over his/her attention, clearing the mind and blocking out the stressors responsible for the increased
< TOP >
tension, is known as meditation.
30.
Answer: (e)
Reason : The stages of General Adaptive Syndrome model developed by Hens Selye are alarm reaction stage, resistance stage and exhaustion stage.
< TOP >
31.
Answer: (b)
Reason : The emotional center of the brain is the subcortex, which is in the lower part of the brain.
< TOP >
32.
Answer: (c)
Reason : A daily plan is a to-do list that managers prepare each day. In this type of planning, the important activities may be overlooked, and this could result in crises or in importance being given to unimportant activities that do not contribute to the overall objectives of the organization. Statement (I) and (IV) are not true because a long-term plan includes the overall goals and objectives of the managers and also it provides a broader perspective.
< TOP >
33.
Answer: (d)
Reason : Risk management is the sum of all proactive management-directed activities within a program that are intended to acceptably accommodate the possibility of failures in elements of the program.
< TOP >
34.
Answer: (b)
Reason : Morphological analysis is an extension of attribute changing, in which selected alternatives for each chosen attribute are tabulated. It is used to generate a large number of solution within a short time. All the solutions are analyzed and evaluated with the desired outcome as objective.
< TOP >
35.
Answer: (b)
Reason : Delegation is the process of giving authority to a person to undertake activities or tasks on behalf of another person.
< TOP >
36.
Answer: (a)
Reason : Intuition is not associated with the left-brain.
< TOP >
37.
Answer: (b)
Reason : Organizational stressors include lack of organizational skills, long work hours, job insecurity. Difficult clients and role conflicts are job stressors.
< TOP >
38.
Answer: (c)
Reason : Assertiveness is defined as the ability to state your point clearly without being aggressive and also helps in coping effectively with uneasy people and uneasy situations.
< TOP >
39.
Answer: (c)
Reason : Crossed transactions usually occur when, a person involved in a communication, addresses an ego state of the other person which is different from his/her ego state at that time.
< TOP >
40.
Answer: (a)
Reason : Positive stress is called eustress. Eustress triggers the body alarm, enhances attention, performance, and creativity. It has temporary effects.
< TOP >
41.
Answer: (b)
Reason : Change agents are the people who are progressive and pioneering, who cannot put up with complacency, and are continually motivated to create better organizations.
< TOP >
42.
Answer: (b)
Reason : Heuristics is the method of decision making in which an important criterion is selected and a decision is made based on the criterion.
< TOP >
43.
Answer: (d)
Reason : Subordinates are provided the freedom to identify problems and suggest solutions is the characteristic of leader having participative leadership style and adult ego state.
< TOP >
44.
Answer: (e)
Reason : Disorientation is not an essential interpersonal competency required for managers.
< TOP >
45.
Answer: (d)
< TOP >
17
18
Reason : Black hat involves judgment, care and concern and also aims to identify the pitfalls or negative points in a proposal.
46.
Answer : (c)
Reason : Peter Frost describes negative emotions in terms of 7 deadly ‘ins’ such as intention, incompetence, infidelity, insensitivity, intrusiveness, institutional and inevitability.
< TOP >
47.
Answer : (b)
Reason : Accommodating approach to conflict management involves sacrificing one’s own position and paying more importance to reaching an agreement.
< TOP >
48.
Answer : (a)
Reason : Statement (I) is not true because positive strokes are usually complementary transactions that are relevant or appropriate to the situation.
< TOP >
49.
Answer : (a)
Reason : Intellectual stimulation is the ability to make others in the organization use logic and facts in order to evolve new ways to solve problems.
< TOP >
50.
Answer : (c)
Reason : Managers should consider the type of work and details for delegating work.
< TOP >
51.
Answer : (b)
Reason : Selection is not a guideline for conducting training programs for developing emotional intelligence in organizations.
< TOP >
52.
Answer : (d)
Reason : Creative benchmarking helps an organization to measure its performance with respect to industry standards in more diverse environment. It is comparing one’s organization with the industry or market leader. It brings into light the pitfalls or gaps in organizational practices.
In Creative overloading the tasks are divided into smaller activities. It helps to focus creatively on each small activity.
< TOP >
53.
Answer : (d)
Reason : Unity of command is not an effective strategy for controlling time-wasters.
< TOP >
54.
Answer : (a)
Reason : Differences in objectives hampers the interpersonal interactions.
< TOP >
55.
Answer : (e)
Reason : Dialectical techniques involves working back on a solution that has been selected for implementation and also helps to identify the various pitfalls in the solution.
< TOP >
56.
Answer : (b)
Reason : Increased heart rate and blood pressure is not a psychological affect on an individual.
< TOP >
57.
Answer : (b)
Reason : A manager in quadrant II is involved in long-term planning, anticipating, and preventing problems and spending time for personal development.
< TOP >
58.
Answer : (b)
Reason : Orientation component of creativity is the ability to face challenges thrown by complex situations, to enjoy efforts to analyze and resolve them.
< TOP >
59.
Answer : (d)
Reason : Statement (I) is not true because life position attained through suspicion and aversion toward others is the life position of “I am ok, you’re not ok”.
< TOP >
60.
Answer : (d)
Reason : Conflict management requires leaders to have essential skills such as assertive communication, active listening, problem solving and negotiation.
< TOP >
61.
Answer : (c)
Reason : Motivation is not an effect of stress on work. Absenteeism, conflicts, workplace accidents, turbulent environment and less concentration are the effects of stress on work.
< TOP >
62.
Answer: (c)
Reason : Inventing stage of creativity involves searching for a variety of tools, techniques and methods that might help in out-of-box thinking.
< TOP >
63.
Answer: (d)
Reason : For transactions to become a game, it should satisfy the conditions such as there should be a series of complementary transactions, complementary transactions must have an underlying ulterior message and there should be a predictable outcome, or pay off which is the basic purpose of playing the game.
< TOP >
64.
Answer: (d)
Reason: Charismatics have short attention spans. They do not relish lengthy single-sided presentations.
< TOP >
65.
Answer: (d)
Reason : Listing technique of enhancing creativity can be applied systematically by identifying the immediate attributes and then the distant attributes.
< TOP >
66.
Answer : (b)
Reason : Hofstede’s model classifies culture along four dimensions: power distance, masculinity vs. femininity, uncertainty avoidance, and individualism vs. collectivism.
< TOP >
67.
Answer: (e)
Reason : Sudden crisis occurs as a result of various factors like natural disasters, industrial accidents, workplace violence or demonstrations by the workers or due to the death of an important executive, sudden disposal of environmentally hazardous chemicals in the environment.
< TOP >
68.
Answer: (d)
Reason : Identifying or determining the problem is the first step in decision making problem.
< TOP >
69.
Answer: (d)
Reason : Fear, anxiety, pessimism, stress and environment are barriers to creative thinking.
< TOP >
70.
Answer: (d)
Reason : A mind map should use the images, headings, associations and hierarchy. Styles is not used by a mind map.
< TOP >
71.
Answer: (a)
Reason : Ability to work in teams is not the indicator for the existence of negative emotions at the workplace.
< TOP >
72.
Answer: (e)
Reason : Assertive communication is the ability of a person to stand up for his/her rights without affecting the rights of the other person.
< TOP >
73.
Answer: (e)
Reason : Leadership audit is the first step in the leadership development plan.
< TOP >
74.
Answer: (c)
Reason : Managers should set goals that are specific, measurable, achievable, realistic and timed.
< TOP >
75.
Answer: (c)
Reason : Retaining work is not a strategy to fight stress instead delegating the work helps to fight the stress.
< TOP >
76.
Answer: (d)
Reason : Effective managers should keep the following aspects in mind while prioritizing such as that they should weigh the future against the past events, they should look for opportunities even in problem situations, they should set high aims and also they should have a sense of self direction.
< TOP >
77.
Answer: (b)
Reason : Leaders should not make every little decision themselves. They should delegate responsibility to whose deserve it. This gives the staff greater confidence.
< TOP >
78.
Answer: (e)
Reason : Mind mapping involves the graphical display of ideas and concepts and the inter-relation
< TOP >
19
20
between them. he underlying concept is to generate ideas by branching and learning to think in new ways. It can be used to enhance the productivity of employees in an organization. Statement (II) is not true since lateral thinking technique focuses on questioning the facts and assumptions.
79.
Answer : (c)
Reason : Vision should not be communicated and shared frequently.
< TOP >
80.
Answer : (e)
Reason : The steps useful for a company in preventing a crisis are plan for a crisis, formulating strategies for dealing with a crisis, having written plans, establishing clear chains of command, identifying a crisis, resolving the crisis, etc.
< TOP >
81.
Answer : (a)
Reason : Spirituality at the work place is defined as allowing every member of an organization the time and resources to explore his/her inner self, desires, passions, ideas and purposes
< TOP >
82.
Answer : (a)
Reason : Statement (II) is not true since exnovation is the replacement of the old innovations with the new ones.
< TOP >
83.
Answer : (d)
Reason : Depression is the condition of being sad or hopeless and is often exhibited by characteristics like sleeplessness, sadness, desperation, etc.
< TOP >
84.
Answer : (e)
Reason : Ability to make effective use of the identified emotions, ability to predict the possible emotional reactions in various organizational situations, ability to understand the emotions and ability to manage emotions are the aspects of emotional intelligence that leaders require to inspire the team members.
< TOP >
85.
Answer : (b)
Reason : Thinkers are academic, cerebral intelligent, logical, voracious readers and use words carefully when they talk.
< TOP >
86.
Answer : (b)
Reason : The importance of work-life balance is due to changing social scene, changing work culture, increased work time and dual income families.
< TOP >
87.
Answer : (e)
Reason : The rules effective managers should remember while recruiting staff are as follows:
Managers should ensure that the job is well structured and well defined. They should design the job in such a manner that it brings out the strength or performance of an employee. They should start with what a person can do rather than what his/her job requires him/her to do.
< TOP >
88.
Answer : (c)
Reason : Preemptive people are always ahead of schedule and are obsessed with deadlines and schedules.
< TOP >
89.
Answer : (c)
Reason : In Collaborative style of decision-making, managers discuss the situation or the problem with the group and stimulate it to generate alternative ideas and solutions.
< TOP >
90.
Answer : (d)
Reason : In brainstorming none of the ideas are criticized. Therefore, statement (I) is not a rule of brainstorming. All other statements are rules observed in brainstorming.
< TOP >
91.
Answer : (a)
Reason : Peacemakers are those who are able to identify when the tension goes beyond a limit.
Such people try to bring a bout a successful resolution to the conflict and act rationally for the purpose. Peacekeepers try to avoid conflict.
< TOP >
92.
Answer : (b)
Reason : Time logs are used by employees to fill in detailed account of the time spent at the workplace.
< TOP >
93.
Answer : (c)
< TOP >
Reason : Lateral thinking is used in situations where the conventional solution is not enough.
It involves looking for solutions in unusual directions. It uses unconventional approaches to solving problems.
94.
Answer: (d)
Reason : Techno stress is a physical and physiological reaction to the changing technological
environment and has a negative impact on attitudes, thoughts, behaviors or body psychology directly or indirectly.
< TOP >
95.
Answer: (c)
Reason : Statement (II) and (IV) are not true because creativity is discovering unusual solutions to a particular problem or situation and creativity is the seed of innovation.
< TOP >
96.
Answer: (c)
Reason : Awakening stage is the second stage of burnout life cycle. In this stage, the employees begin to get the real picture.
< TOP >
97.
Answer: (c)
Reason : An employee with good interpersonal skills would essentially have the qualities such as ability to treat everyone in the organization with respect, good negotiation skills, ability to resolve conflicts in time and readiness to accept responsibility for his actions.
< TOP >
98.
Answer: (e)
Reason : Pessimism s not a characteristic of creative person.
< TOP >
99.
Answer: (e)
Reason : The factors that influence the ethical behavior of a manager are individual characteristics, organizational culture, structural variables and issue intensity.
< TOP >
100.
Answer : (a)
Reason : Dawe’s rule involves identifying two appropriate solutions and listing the pros and cons for each and the solution with the maximum number of pros is selected.
< TOP >
< TOP OF THE DOCUMENT >
21