Search Assignments and Papers Here ...

Google
 
For ICFAI Objective Questions check out http://www.quizmantra.com

Tuesday, March 17, 2009

Business Communication (MB121): October 2004 - 1.2

51. Nonverbal communication usually _____ with verbal communication.
(a) Competes
(b) Splits
(c) Breaks
(d) Blends
(e) Runs into conflict.
<>
52. How many basic elements does the typical paragraph contain and what are these elements?
(a) The typical paragraph contains these three basic elements: a topic sentence, related sentences
developing the topic, and transitional words and phrases.
(b) The typical paragraph contains these two basic elements: a topic sentence and related sentences
developing the topic.
(c) The typical paragraph contains one basic element: a topic.
(d) The typical paragraph contains these three basic elements: an introduction, a middle, and a
conclusion
(e) None of the above.
<>
53. What type of document can be called an interoffice correspondence?
(a) Letter
(b) Report
(c) Oral presentation slides
(d) Memo
(e) Newsletter.
<>
54. Prejudgment is a barrier to listening. It usually occurs when
(a) Listeners shift their attention from the speaker to themselves
(b) Listeners jump to a conclusion and ignore additional information
(c) Listeners listen selectively
(d) Listener reacts after evaluating the speaker's message
(e) Listeners are very indifferent to the message.
<>
55. Which of the following statements contains platitudes or other offensive expressions?
(a) Our reputation is important to us and we will work day and night to satisfy our customers
(b) We have forwarded your recent letter to the shipping department and they will contact you within
the week
(c) Evaluations are based on your performance in the last six months and are the basis for your pay
raise
(d) When you pay your rent by the first of each month, you will maintain your excellent credit
reputation
(e) Because we value your good will, we have taken these steps to ensure your satisfaction.
<>
56. Effective teams
(a) are able to inject humor into their interactions
(b) strive to avoid conflict
(c) depend on one or two people to do the bulk of the work
(d) always have a formal leader
(e) None of the above.
<>
57. An example of downward communication flow is
(a) A junior staff person giving information to a staff supervisor
(b) A sales manager giving instructions to a salesperson
(c) An e-mail message about sick leave sent from one staff secretary to another
(d) A company briefing held on the organization's top floor
(e) An operations manager briefing the purchase manager about raw material replenishment.
<>
58. What should we do if audience members do not share our general background in the topic of our
communication?
(a) We should educate them about the topic of our communication
(b) We should try communicating about a topic in which they have a background
(c) We should find an audience with our general background
(d) We should educate ourselves to match the background of our audience members
(e) We should let the audience speak on the topic they are familiar with.
<>
59. Which of the following is true regarding receivers
(a) receivers can be a group
(b) receivers can be a single person
(c) receivers can be an institution
(d) Both (b) and (c) above
(e) All (a), (b) and (c) above.
<>
60. Which of the following statements is true?
(a) The three steps of planning, writing, and completing business messages need to be completed in 1-
2-3 order
(b) A person holding a low position in an organization can never have any influence on any decisions
(c) The written channel of communication is very conducive for getting quick and rich feedback
(d) In business messages, it is generally okay to use words with negative connotations, as required
(e) Even bad news can have some redeeming feature that can be pointed out for making a message
more acceptable.
<>
61. Which of the following criteria should all business and administrative messages fulfill?
(a) Messages should build in unanswared questions, to prompt readers to respond
(b) Messages should build momentum, with the best point being last
(c) Messages should build good will, presenting a positive image of the writer
(d) Messages should build respect by using formal and legalistic language
(e) None of the above.
<>
62. To use the gap between speaking and thinking times productively, a listener can
(a) Take mental or written notes
(b) Think up questions to ask the speaker
(c) Keep track of the number of time the speaker errs
(d) Check out his schedule for the next week
(e) Embark upon listening immediately.
<>
63. Which of the following questions is considered illegal and should not be asked by the interviewer?
(a) What are your goals?
(b) What are the qualities of an ideal boss?
(c) What religion do you practice?
(d) How much do you expect to earn?
(e) Are you willing to relocate?
<>
64. If your audience members do not know you, what do you need to do in the initial portion of your
message to earn their confidence?
(a) Gain credibility
(b) Announce your name
(c) Use a friendly opening sentence
(d) State your points and present your evidence
(e) Make a few humorous statements.
<>
65. How should time be distributed among the three steps (planning, writing, and completing) of the
business writing process?
(a) Planning should get a quarter, writing should get a half, and completing should get a quarter of the
available time
(b) Planning should get about half, writing should get less than a quarter, and completing should get
more than a quarter of the available time
(c) Available time should be equally distributed among the three steps of the writing process
(d) Planning should get less than a quarter, writing should get a half, and completing should get more
than a quarter of the available time
<>
(e) Planning should get about half, writing and completing should get a quarter of the available time
each.
66. Which of the following does "build" mean in the context of an electronic presentation?
(a) The way text and graphics are released on the slides of an electronic presentation
(b) The organization of an electronic presentation
(c) The use of particular software for preparing an electronic presentation
(d) The use of animation and sound in electronic presentations
(e) The source of the material presented.
<>
67. Which of the following is not a technique for saying "no" as gently as possible?
(a) Minimize the space or time devoted to it
(b) Start with a clear statement of bad news
(c) Use a conditional statement
(d) Tell what you did, not what you did not
(e) Use of an inductive sequence.
<>
68. In the middle section of a request message, you
(a) Beg the reader to grant your request
(b) Give details of your request
(c) Give your sales pitch
(d) Praise the reader profusely
(e) Do all of the above.
<>
69. __________ is the distance one wants between oneself or herself and other people in ordinary, nonintimate
interchanges.
(a) Personal boundaries
(b) Spatial arrangement
(c) Personal space
(d) Anechoic space
(e) Official space.
<>
70. A company's written policy outlining appropriate and inappropriate actions is called
(a) An ethical audit
(b) Corporate culture
(c) A code of ethics
(d) An ethical lapse
(e) Corporate culture.
<>
71. Which of the following aspects is not a part of the planning stage for conducting a survey?
(a) feedback mechanisms
(b) publication of results
(c) analyzing data
(d) appointing people
(e) All of the above.
<>
72. Which of the following is the best way to begin a routine inquiry message?
(a) With a compliment
(b) With informational statement
(c) With goodwill comment
(d) With explanation
(e) With a question
<>
73. Which of the following is the phase in the communication process that allows you to evaluate the
effectiveness of your message
(a) Transmittal
(b) Feedback
(c) Reception
(d) Decoding
(e) Encoding.
<>
74. Some executives are wary of informal communication channels, possibly because they <>
(a) Fear the spread of misinformation
(b) Believe only formal channels are efficient carriers of information
(c) Object to casual conversations on company time
(d) Fear a loss of their control over the flow of information
(e) Don't know the advantages of informal communication.
75. What possible approaches could a communicator use to present the topics of a document?
(a) A communicator could use the short or the long approaches to present the topics of a document
(b) A communicator could use the complex or the simple approaches to present the topics of a
document
(c) A communicator could use the conversational or the professional approaches to present the topics
of a document
(d) A communicator could use the direct or the indirect approaches to present the topics of a document
(e) A communicator could use the letter approach or memo approach to present the topics of a
document.
<>
76. The pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning
between members of the same culture is
(a) Cultural knowledge
(b) Cultural awareness
(c) Cultural exchange
(d) Cultural context
(e) None of the above.
<>
77. Groups, follow many methods to take decisions. In which of the following techniques, are members
encouraged to generate as many ideas about a topic as they can, no idea is rejected at the initial stage
and finally, the group returns to all the ideas and add
(a) Brainstorming
(b) Reflective thinking
(c) Consensus
(d) Nominal group technique
(e) None of the above.
<>
78. After collecting the facts a report, the next logical step is to
(a) Write a report
(b) Prepare graphics
(c) Interpret the findings
(d) Determine the physical format
(e) Construct the bibliography.
<>
79. Which of the following is true regarding the short report structure?
(a) It consists of the title page and report text
(b) It uses impersonal style entirely
(c) It always is written in the indirect order
(d) It is seldom seen in business
(e) It follows letter format.
<>
80. Which of the following questions is not pertinent to determine whether a visual presentation is
appropriate and effective?
(a) Does the visual presentation contribute to the overall understanding of the subject?
(b) Can the material be covered adequately in words rather than in visual ways?
(c) Does the visual aid effectively undermine the written material?
(d) Is the visual aid easily understood?
(e) Is the visual aid in line with the objective of the message?
<>
81. The question which allows the respondent to classify his response by rating on a defined scale is
(a) Ranked question
(b) Open question
(c) Closed question
(d) Probing question
(e) Hypothetical question.
<>
82. Which of the following basic purpose of a résumé`? <>
(a) To list all of your skills and abilities.
(b) To bring out your strengths and needs
(c) To keep a record of your education and employment experience
(d) To stimulate employer interest and generate a job interview
(e) None of the above.
83 The concept of "everything in the paragraph belonging together because every part concerns every other
part" is referred to as
(a) Repetition
(b) Unity
(c) Adaptation
(d) Rhetorical phrases
(e) Roundabout construction.
<>
84. What can best link the various parts and ideas of oral presentations?
(a) Pauses of silence
(b) A blank page after the visuals for each part of the presentation
(c) A heading for every new part presented as a visual
(d) Transitional words and phrases
(e) Cartoons at the end of each part of the presentation.
<>
85. The final link in the communication chain is
(a) Sending the message
(b) Receiving the message
(c) Giving feedback to the sender
(d) Interpreting the message
(e) Removing communication barriers.
<>
86. If you wish to acknowledge help given by others, place it in the
(a) Letter of authorization
(b) Title fly
(c) Title page
(d) Letter of transmittal
(e) Abstract.
<>
87. Which of the following statements are true?
I. Letters that convey pleasant messages are referred to as "good news" letters.
II. Letters not likely to generate any emotional reaction are referred to as routine letters.
III. Letters not likely to generate
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Only (I) and (III) above
(e) Only (II) and (III) above.
<>
88. Which of these is not a step in creating good visuals?
(a) Determine the story you want to tell
(b) Check the source of the data
(c) Be sure the visual is accurate and ethical
(d) Use color and decorations as much as possible
(e) Both (c) and (d) above.
<>
89. Which of the following type of communication may not be used to send a follow-up message to an
organization where you are interviewed for a position?
(a) A phone call
(b) A memo
(c) A letter
(d) An e-mail
(e) None of the above.
<>
90. Which of the following questions is appropriate when checking visuals aids?
(a) Is it convenient?
<>
(b) Is it accurate?
(c) Is it necessary
(d) Is it honest?
(e) All of the above.
91. The communication process is initiated by the
(a) message
(b) receiver
(c) source
(d) channel
(e) both (c) and (d) above.
<>
92. The __________ is a reader benefit that by itself could motivate your readers to act and that can serve
as an umbrella under which all the other benefits can fit.
(a) Target audience
(b) Direct audience
(c) Central selling point
(d) Direct consumer
(e) Initial audience.
<>
93. Which of the following statements is/are false?
(a) Résumés should be modified to match the interests of different target employers.
(b) Work experience is the strongest selling point in a résumé at all times.
(c) The chronological résumé is not suitable for showing growth and career progression
(d) Both (a) and b) above
(e) Both (b) and (c) above.
<>
94. In a positive message, the main idea is presented
(a) In the first sentence of the middle paragraph
(b) At the end of the middle paragraph
(c) Right at the beginning of the letter
(d) In the last sentence of the letter
(e) In the penultimate sentence of the letter.
<>
95. Which one of the following methods can be used to convey an unpleasant idea in an effective manner,
without hurting the feelings of the reader of listener?
(a) Direct statement
(b) Statement of facts
(c) Implication
(d) Resuscitation
(e) None of the above.
<>
96. Which of the following would be classified as an informative or positive message?
(a) A request for information about a new retirement program
(b) An announcement of a policy that reduces benefits
(c) A memo for the file recording actions and rationales
(d) A letter to an employer announcing you have accepted another offer
(e) A notice asking employees to work on weekends for an important project.
<>
97. Which of the following is an advantage of a high bid in negotiations?
(a) A quick settlement
(b) The other party walks out
(c) Room for maneuvering
(d) Improves chances of winning.
(e) None of the above.
<>
98. The specific evidence included in a business message should be
(a) As abstract as possible
(b) Minimal if your subject is complex or unfamiliar
(c) Enough to be convincing but not so much that it's boring
(d) All of the same type, such as examples or statistics
(e) The most important component of the message.
<>
99. Changing a verb (action word) into the subject (noun) in a sentence to be written
(a) Makes effective use of the active voice
(b) Results in a longer sentence using a passive voice
(c) Gets more movement into the sentence
(d) Gets directly to the point of the sentence
(e) Makes a stronger sentence since the verb is the strongest part of speech.
<>
100. Like the sales letter, the application letter focuses on a ____________.
(a) Product
(b) Concept
(c) Central selling point
(d) Multiple selling point
(e) None of the above.

0 Comments:

 

Interview Preparation | Placement Papers