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Tuesday, March 17, 2009

Business Communication (MB121): October 2004 - 1.1

Question Paper
Business Communication (MB121): October 2004
• Answer all questions.
• Marks are indicated against each question.
1. Visual aids help communicate the subject matter clearly and attractively. In this light, which of the
following visual aids is helpful in presenting time relationships?
(a) Pie charts
(b) Bar charts
(c) Line charts
(d) Tables
(e) Gantt charts.
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2. What is crucial to convince your audience that the decision that produced the bad news is fair and
logical?
(a) Firmness
(b) A buffer
(c) A positive and friendly closing
(d) Well-presented reasons
(e) A note on the organization's ethical record.
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3. When deciding whether to accept a job opportunity or not, the __________ choice is often helpful.
(a) Defined
(b) Preferred
(c) Nominal
(d) Forced
(e) None of the above.
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4. After an oral presentation, during the questions and answer period one should not ______.
(a) Emphasize your important points
(b) Keep your answers long and general
(c) Refer to the material that did not fit into the presentation
(d) Overcome audience resistance
(e) Lie, if answer is not known.
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5. When asking questions in a request message
(a) Begin with the least important question and work your way up to the most important
(b) Avoid any open-ended questions
(c) Avoid asking for information that you can find on your own
(d) Recount the history of your association with the reader
(e) Do all of the above.
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6. When you list your experience in a chronological format which of the following is true
(a) Omit summer, or temporary, jobs.
(b) Omit work-study jobs.
(c) List all jobs in reverse chronological order.
(d) List all jobs in chronological order.
(e) All of the above.
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7. In which of the following group decision techniques, the group must rank a set of options. Members
individually list all options that can be considered then group facilitator asks each member to rank all
the options from the lowest to the highest priority.
(a) Reflective thinking
(b) Brainstorming
(c) Nominal group technique
(d) Both (a) and (b)
(e) None of the above.
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8. A multi-range bar chart is useful for expressing data that _______ over time.
(a) Change
(b) Revert
(c) Turn over
(d) Stagnates
(e) Reverses.
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9. Which of the following is not a good way to give constructive feedback?
(a) Focusing on particular behaviors; feedback should be specific rather than general.
(b) Keeping feedback impersonal; keep feedback job related.
(c) Using "you" statements; make clear where the employee is wrong.
(d) Making feedback well timed; there should be only a short interval between the recipient's behavior
and the feedback.
(e) Both (b) and (c) above.
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10. Solicitation or invitation to bid on a contract is called
(a) A request for proposal (RFP)
(b) An internal report
(c) An informational report
(d) A routine report
(e) A goodwill message.
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11. Negative roles and actions hurt group product and process. Which of the following is not a way
negative roles and actions can hurt group performance?
(a) Withdrawing
(b) Dominating
(c) Clowning
(d) Evaluating
(e) Both (c) and (d) above.
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12. Which of the following kinds of interview judges candidates' interpersonal skills?
(a) Group interviews.
(b) Stress interviews.
(c) Video interviews.
(d) Open-ended interviews.
(e) Problem-solving interview.
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13. Which topics should not be discussed by an interviewer?
(a) religious affiliation
(b) Children or child-care arrangements
(c) Pregnancy, any health conditions, or disabilities not related to job performance
(d) Both (b) and (c) above
(e) All (a), (b) and (c) above.
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14. Although Rajan's request for promotion had been denied three times, his ---- was high.
(a) Moral
(b) Morale
(c) Morality
(d) Mortality
(e) None of the above.
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15. Effective claims letters
(a) Should tell the reader what you want and why you are writing.
(b) Are often written when the company has made a mistake.
(c) Should end on a positive note.
(d) Should suggest a solution.
(e) All of the above.
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16. Organizing a report consists of six basic steps, the first of which is
(a) Determining the purpose
(b) Defining the audience
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(c) Assigning tasks when collaborating
(d) Conducting research
(e) Submitting the report.
17. The two basic types of abstracts are
(a) Informative and informational abstracts
(b) Descriptive and executive abstracts
(c) Informative and executive abstracts
(d) Descriptive and informative abstracts
(e) Introductory and concluding.
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18. What is the "you" attitude?
(a) It's an approach in business communication that makes the communicator speak and write in terms
of the audience's preferences, wishes, and expectations
(b) It's adopting a style in business communication that requires the writer to use "thank you" many
times
(c) It's developing a friendly attitude towards the audience of our communication
(d) It's adopting a style in business communication that limits the use of pronouns to the "you"
pronoun only
(e) It's a form of relinquish style of business communication.
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19. Once the interviewer has decided on the format, he can start formulating specific questions. The
question "Tell me about yourself" comes under which type of question?
(a) Open-ended question
(b) Closed-ended question
(c) Critical question
(d) Common question
(e) Probing question.
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20. The building blocks of your resume are
(a) Results
(b) Your character traits
(c) Your self-analysis
(d) Your employment history
(e) Your list of references.
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21. What is your goal when you write a letter of recommendation?
(a) Nothing, because the letter is written for someone else
(b) To make some general comments about the person you are writing about so that you don't have to
go into any details about his work
(c) To convince readers that the person you are recommending has the qualities necessary for the
relevant position or benefit
(d) To convince the reader that you are a person in an important position
(e) To underscore your relationship with the person being recommended.
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22. What happens to the interpretation of nonverbal signals from one culture to another?
(a) The interpretation can vary
(b) The interpretation will always remain the same
(c) The interpretation can become the opposite
(d) The interpretation will take on a negative meaning
(e) The interpretation can strain the relations forever.
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23. Many elements are to be included while writing a report. Which of the following elements contains a
brief technical summary?
(a) Letter of transmittal
(b) Table of contents
(c) Abstract
(d) Executive summary
(e) List of illustrations.
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24. Assuring the customer that he or she has made a wise purchase is
(a) To be avoided in routine positive messages
(b) Called resale
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(c) An important part of all negative response to claim letters
(d) Part of after sales service
(e) All of the above.
25. Which of the following will not help you to compose well-organized messages.
(a) Including only information that is related to your subject and purpose
(b) Including all necessary information
(c) Grouping the ideas and present them logically
(d) Making the subject and purpose clear
(e) Taking your time getting to the point.
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26. What type of brief business message is deemed to be most formal?
(a) Letter
(b) Memo
(c) E-mail
(d) Informative flyer
(e) Both (a) and (b) above.
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27. Good organization is important to both the communicator and the audience because
(a) It simplifies your communication task
(b) It saves your audience time
(c) It helps your audience to understand your message
(d) It helps your audience to accept your message
(e) All of the above.
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28. There are many ways in which organizational communication flows. In which of the following,
communication flows between the units or individuals of the same hierarchical level?
(a) Lateral communication
(b) Informal communication
(c) Upward communication
(d) Downward communication
(e) Formal communication.
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29. What kind of communication provides opportunity for the most immediate feedback?
(a) E-mail communication
(b) Faxes
(c) Computer conferencing
(d) Oral communication
(e) Telegram.
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30. Sharing information, brainstorming ideas, evaluating ideas and motivating members are all considered
part of what?
(a) Constructive criticism
(b) Planning effective meetings
(c) Creating collaborative writings
(d) Creating groupthink
(e) Performance appraisal.
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31. To become effective communicators, managers must be
(a) aggressive
(b) assertive
(c) submissive
(d) modest
(e) rebellious.
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32. Which of the following is NOT a purpose of a persuasive message?
(a) To have the reader act
(b) To overcome any objections which might prevent action
(c) To provide enough information so that the reader knows exactly what to do
(d) To have the reader request more information from the writer
(e) All of the above.
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33. The most important aspect (s) in conducting of an interview is/are
(a) Preparation
(b) Location
(c) Questions
(d) Judgement
(e) All of the above.
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34. The aim of an effective team is to get members to collaborate on essential work, and much of that
collaboration takes place through _____.
(a) Exchange of memos
(b) Meetings
(c) Telephone conversations
(d) Exchange of e-mail messages
(e) Messengers.
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35. Before the group can begin work on the report, the first priority they must do is:
(a) Organize the material
(b) Analyze the data
(c) Assign parts to be written
(d) Gather the information needed
(e) Write the report.
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36. Which of the following every collection letter should mention?
(a) Data
(b) Name
(c) Date
(d) Amount
(e) All of the above.
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37. To show correlations, all of these graphs/charts can be used except
(a) Bar
(b) Line
(c) Pie
(d) Dot
(e) None of the above.
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38. ________ are not visual aids.
(a) Chalkboards
(b) Slides
(c) Analogies
(d) Physical objects
(e) Transparencies.
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39. A circular letter is meant for
(a) One person
(b) A number of interested people
(c) Five people specifically
(d) no one
(e) None of the above.
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40. In the format of a business/formal letter, where does the date come?
(a) Precedes the body of the letter
(b) Double space below the salutation
(c) Six lines below the last line of the letterhead
(d) Succeeds the body of the letter
(e) Double space below the signature block.
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41. AIDA stands for
(a) Attention, Interest, Deceive, Action
(b) Attraction, Interrogation, Decipher, Action
(c) Attention, Interest, Desire, Action
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(d) Attraction, Intuition, Demand, Allocation
(e) Allow, Interact, Defect, Arrange.
42. Which of the following does not help the negotiating parties to reach an acceptable agreement?
(a) Identifying one's priorities and needs beforehand
(b) Keeping one's emotions in check
(c) Responding to personal attacks
(d) Listening actively and keeping an open mind
(e) None of the above.
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43. Which of the following is not a possible conclusion to an interview session?
(a) The interviewer reveals that the interview is over and that the applicant would most likely be
dropped from the shortlist of candidates
(b) The interviewer changes position and indicates by a gesture that the interview has ended
(c) The interviewer sums up the discussion
(d) The interviewer asks if the applicant has any more questions
(e) The interviewer asks the candidate to leave the room.
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44. Computer teleconferencing involves conducting of all conference activities through
(a) Computer terminals
(b) Video terminals
(c) Radio terminals
(d) Television terminals
(e) Both (a) and (d) above.
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45. To help you remember important information, you should develop relevant acronyms, links, or rhymes.
If you are hearing instructions, you should take selective notes and then
(a) revise your notes immediately
(b) put your notes away for a day or two so that you can review them with a fresh eye
(c) revise your notes immediately and verify them with the speaker
(d) rely on your memory (which is probably smarter than relying on notes)
(e) None of the above.
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46. Tables are ideal when an audience need to understand
(a) The relative size of the parts of a whole
(b) Detailed information
(c) Changes over time
(d) The interaction of two variables
(e) None of the above.
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47. In a report, Visual aids ________the text, and the text add meaning to visual aid.
(a) Supplant
(b) Supplement
(c) Mar
(d) Adorn
(e) Compliance.
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48. Which of the following statements is false regarding persuasive messages?
(a) It gets the reader to act
(b) It appeals to the reader's sense of reasoning
(c) It makes the reader fall in line with our message
(d) It evokes an emotional response from the reader
(e) It establishes the credibility of the document.
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49. A letter report follows an organizational plan similar to
(a) Indirect persuasive-request letters
(b) Attention-getting sales letters
(c) Longer, more formal report types
(d) Direct routine letters
(e) Indirect refusal letters.
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50. If you have three paragraphs in your application letter, which one of the following should contain most
information about your qualifications?
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information about your qualifications?
(a) The first paragraph.
(b) The last paragraph.
(c) The middle paragraph.
(d) You can't give enough information about you in three paragraphs, so a fourth paragraph has to be
added for that purpose.
(e) Either (a) or b) above.

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