Managerial Effectiveness ñ I (MB121): April 2006Suggested Answers

Suggested Answers
Managerial Effectiveness ñ I (MB121): April 2006

1. Answer: (b)
Reason: The ability to experience from the other person’s perspective
is called empathy.
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2. Answer : (b)
Reason : When a sales manager whispers a secret to sales
representatives during a training session, she is using
nonverbal communication to reinforce and accentuate.
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3. Answer : (c)
Reason : To help you remember important information, you should
develop relevant acronyms, links, or rhymes. If you are
hearing instructions, you should take selective notes and
then revise your notes immediately and verify them with the
speaker.
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4. Answer : (b)
Reason : Risk to data security and integrity is a disadvantage of
electronic documents.
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5. Answer: (a)
Reason: The bad news message should start with a neutral statement
and end with a cordial close to avoid the focus on the
negative message.
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6. Answer: (c)
Reason: The expressions signify sadness.
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7. Answer: (b)
Reason: The example is described by the vocal characteristics, a
component of paralanguage.
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8. Answer : (b)
Reason : If a company’s formal communication network limits the
flow of information, only the people at the top of the chain
of command see “the big picture”; and lower-level
employees lack a means for sharing their ideas with
managers.
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9. Answer : (e)
Reason: We are encountering the barrier called egocentrism.
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10. Answer : (c)
Reason : Developed by John Dewey, reflective thinking is a careful,
systematic approach to a problem. This approach involves
six steps: 1. Problem identification, 2. Problem analysis, 3.
Criteria selection, 4. Solution generation, 5. Solution
evaluation and selection and 6. Solution implementation, but
Nominal group technique is not one of them
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11. Answer: (b)
Reason: Rather than contributing to good decision-making,
groupthink (the willingness of individuals to put aside their
opinions and follow others blindly) can actually lead to poor
decision-making. Resorting to groupthink will reduce the
analytical abilities of the individual members of the team
and decisions may be taken without judging their merit.
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12. Answer: (d)
Reason: Refusal message is a bad news message hence, not to disturb
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the prospects of future relations; it is good to tell the reader
what you can do.
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13. Answer : (b)
Reason : Of all the sentences given, the sentence "We need to cut the
operating budget by 12 percent or profits will plummet"
contains the strongest and most effective wording.
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14. Answer: (a)
Reason: An employment interview is a formal meeting at which both
employer and applicant ask questions and exchange
information to determine their suitability for each other.
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15. Answer: (b)
Reason: First sentence sounds judgmental and evokes defensive
reaction and second sentence is descriptive.
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16. Answer: (b)
Reason: Judgment, self-centeredness, and selective listening are the
three most crucial barriers to effective listening.
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17. Answer : (d)
Reason : Murthy is in the evaluation stage of the communication
process.
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18. Answer : (c)
Reason : By conveying the subject to the intended audience in such a
way that the writer’s purpose is achieved , you can write an
effective business letter.
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19. Answer : (a)
Reason : Using the passive voice makes sense when you want to be
diplomatic in pointing out a problem or error.
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20. Answer : (a)
Reason : Like bad-news letters, bad-news memos have to be written
inductively. An apologetic or ambiguous tone may irritate
the reader. Bad–news memos cannot be written quickly – it
takes time to compose a bad-news memo. Bad-news memos
written in haste often receive a negative response.
‘Doubtfully’ is irrelevant to the context.
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21. Answer: (c)
Reason: Among the elements of report, the letter of transmittal
introduces the purpose and content of the report to the
principal reader.
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22. Answer : (c)
Reason : In response to an idea Srikanth states during a meeting,
Vijay makes a "thumbs up" gesture. Vijay's action functions
to substitute for saying "I like your idea".
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23. Answer : (c)
Reason: Success in negotiation, like other things in life, does not just
happen. A good deal of preparation is necessary to ensure
that your endeavors are successful. To be well prepared it is
necessary to know how much we are willing concede or
compromise on each factor, this preparation for negotiation
comes under knowing your objectives.
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24. Answer : (c)
Reason : Using "you" statements; make clear where the employee is
wrong will not help in giving a constructive feedback.
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25. Answer : (a)
Reason : Speakers can try empathizing (not thinking from speaker’s
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point of view), adjust the delivery, utilize the feedback, be
clear and be interesting to ensure effective listening.
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26. Answer : (c)
Reason : Sending an email message to tell the person that he is fired
is an example of inappropriate use of the channel.
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27. Answer : (b)
Reason : To avoid the consequences of negative message, the
communicator should give the reasons before conveying the
bad news.
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28. Answer : (c)
Reason : The statements (II) and (III) are false.
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29. Answer : (a )
Reason : The difference is best described by perception.
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30. Answer : (d)
Reason : A letter creates the most formal documentation of your
claim.
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31. Answer : (b)
Reason : Such statements are made in the appeal stage. They appeal
to the debtor’s sense of fair play, cooperation and honesty.
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32. Answer : (b )
Reason : Padmini did not align her nonverbal communication
properly. Hence, she was not able to convince the audience.
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33. Answer : (a)
Reason : The more talkative people do not need to be asked to talk.
They would probably have given their input already. But
calling on those who have not yet spoken may bring in new
ideas and raise new points on the issues being discussed.
Hence, option (a) is correct.
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34. Answer : (c)
Reason : An open-ended interview has the most chance of getting into
a rambling conversation. Hence, option (c) is correct.
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35. Answer : (e)
Reason : Harmonize is to be in harmony and work in consonance or
accord. Harmonizing is not a self-oriented role; it is group
maintenance role. Hence, option (e) is correct.
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36. Answer : (a)
Reason : Cost efficiency of channels is not likely to help in audience
analysis. Hence, option (a) is correct.
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37. Answer: (e)
Reason: In sentences II and III ‘usually’ modify either the clause that
precedes it or the clause that follows it.
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38. Answer : (c)
Reason:. When you have collected the facts for your report, your next
logical step is to interpret them.
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39. Answer : (c)
Reason : Personal space is the distance one wants between oneself
and other people in ordinary, non-intimate interchanges.
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40. Answer : (b)
Reason : Body language, facial expressions, and vocal characteristics
tend to follow the dictates of our true feelings, and are
harder to control, while words are easier to control and can
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be crafted according to our needs.
41. Answer : ( b)
Reason : To show correlations, all of the given graphs/charts can be
used except pie chart.
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42. Answer : (b)
Reason : A sentence consists of a subject and a predicate. The correct
answer therefore is predicate. A noun is simply a naming
word. An object is the receiver of the action. A verb is an
action word. An adjunct is a supporting word. All these are
aspects of subject and predicate. Hence, option (b) is correct.
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43. Answer : (c)
Reason : In empathic listening, the individual listens mainly to
understand the speaker's needs and wants. Hence, option (c)
is correct.
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44. Answer : (c)
Reason : Emotionally charged words or messages can interfere with
listening because they cause the listener to focus on the
emotion. Hence, option (c) is correct.
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45. Answer : (b)
Reason : A common should not be used between hours and minutes to
express them in figures.
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46. Answer : (b)
Reason : The first step in adapting your message to the reader is
forming a mental picture of what the reader is like.
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47. Answer : (e)
Reason: Avoid all these phrases since they should not be used, as,
these statements are expressing doubt about he continuance
of relations.
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48. Answer : (c)
Reason : The specific evidence included in a business message should
be enough to be convincing but not so much that it's boring.
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49. Answer : (b)
Reason : The chronological approach does not emphasize the skills
and accomplishments. All the other statements are true.
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50. Answer : (e)
Reason : Simplified block is the efficient format in letter writing.
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51. Answer : (e)
Reason : The multi-range bar chart is also called multiple range bar
chart, comparative bar chart and cluster bar chart.
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52. Answer : (d )
Reason : The interview, which seeks to induce somebody to adopt a
new idea, product, or service is persuasive interview. Hence,
option (d) is correct.
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53. Answer : (a)
Reason : You can become a better listener by controlling distractions,
becoming actively involved, identifying important facts, and
separating facts from opinions. Hence, option (a) is correct.
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54. Answer: (a)
Reason: When you are writing to a diverse audience you should write
to the least educated readers.
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55. Answer : (e) <
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Reason : The introduction should capture the reader’s attention,
present the thesis statement and hint at how the writing is
organized. Hence, option (e) is correct.
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56. Answer : (b)
Reason : Line charts with multiple series will be best suited.
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57. Answer : (d)
Reason : The reports that move upward or downward the hierarchy
are referred to as vertical reports such reports contribute to
management control. Hence, option (d) is correct.
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58. Answer : (d)
Reason : An acknowledgment of any assistance you received in
preparing the material will be placed on the letter of
transmittal.
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59. Answer : (d)
Reason : Two punctuation styles are customarily used in business
letters: open and mixed. Standard or mixed punctuation,
the traditional style, uses a colon after the salutation and a
comma after the complimentary close.
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60. Answer : (e)
Reason : Reports for implementing policies and explaining
procedures are informational reports proposals and problemsolving
reports are analytical reports.
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61. Answer : (d)
Reason : A good memo sticks to a single topic.
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62. Answer : (a)
Reason : In the closing section of the application letter your primary
task is to ask the reader for a specific action. In the middle
section of the application letter you discuss your
qualifications for the job; it will be the longest one. The
opening of your application letter will probably make or
break the letter i.e., it will decide whether the reader will
respond favorably to the request of an interview or not.
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63. Answer : (d)
Reason : Some executives are wary of informal communication
channels, possibly because they fear a loss of their control
over the flow of information.
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64. Answer : (b)
Reason : It may be unethical to omit negative information from a
recommendation if the information is true and relevant.
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65. Answer : (a)
Reason : When you are criticizing or correcting an individual, it is
best to focus on what the person can do to improve.
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66. Answer : (c)
Reason : Only sentence III sates the subject clearly. Hence, option
(b) is correct.
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67. Answer : (d)
Reason : It could limit your options by labeling you as being
interested in one thing.
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68. Answer : (b)
Reason : Receiver has an idea by no means a phase in the
communication process
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69. Answer : (d) <
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Reason : The two sentences II and III are grammatically correct.
Hence, option (c) is correct.
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70. Answer : (b)
Reason : The process that helps the sender to put his idea into
understandable signals to enable the receiver’s easy
understanding is called as Encoding
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71. Answer : (d)
Reason : The best way to make our audience respond to our claim
positively is to appeal to their sense of goodwill and give
them some positive reasons to grant our claim.
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72. Answer : (d)
Reason : Since collection letter is for reminding the client about the
amount to be paid, it should contain the amount to be paid
by the client.
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73. Answer : (d)
Reason : Informal channels unlike formal channels are not officially
prescribed channels, they are the result of operation of social
forces at work place and they are also known as ‘grapevine’.
Hence, option (d) is correct.
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74. Answer : (b)
Reason : The extemporaneous delivery is often referred as “middle
course”. Hence option (b) is correct.
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75. Answer : (c)
Reason : Has few rules and often occurs unconsciously. Nonverbal
cues can account for as much as 93 percent of the emotional
meaning that is exchanged in any interaction.
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76. Answer : (a)
Reason : When the message is detailed, complex and requires careful
planning a written message is the most suitable.
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77. Answer : (b)
Reason : If traditionally takes the plural verb ‘were’. The object of a
verb always takes the objective case; therefore ‘her’ should
be used instead of ‘she’. Hence, option (b) is correct.
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78. Answer : (a)
Reason : A glossary is an alphabetical list of definitions. Such a list
is particularly useful if you are addressing a multiple
audience that includes readers who will not be familiar with
the technical vocabulary used in your report. Hence, option
(a) is correct.
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79. Answer : (c)
Reason : The thing comes under stating the purpose. Hence, option
(c) is correct.
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80. Answer : (b)
Reason : The effect of delivering bad news on the individual i.e, the
communicator is not a key question to be answered while
delivering bad news.
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81. Answer : (a)
Reason : Such memos should be written deductively because the
reader has asked for the ideas and suggestions.
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82. Answer : (b)
Reason: Periodic report memos-monthly cost control reports,
quarterly sales reports – are submitted at regular intervals.
Since these memos are written frequently, they are designed
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and preprinted so that the writer can complete them quickly.
Hence, option (b) is correct.
83. Answer : (a)
Reason : The factors affecting the quality of the report are covered in
the limitations part of introduction. Hence, option (a) is
correct
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84. Answer : (d)
Reason : Face-to-face conversation is the ‘richest’ communication
medium as it saves time, has the ability to convey the
message accurately, and provides for immediate feedback.
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85. Answer : (e)
Reason : All of the options, illogical, confusing, modifiers that do not
clearly modify a specific word, are true about the dangling
modifier. Hence option (e) is correct.
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86. Answer : (d)
Reason : The building blocks of a resume are your employment
history.
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87. Answer : (c)
Reason : A well-organized message is not intended to ensure that the
audience will agree with the message. All other options
given are benefits of s well-organized message.
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88. Answer: (c)
Reason: To achieve a logical progression of ideas and provide
coherence, writers use logical connectors, or transition
words. These words not only help the flow of ideas, but also
indicate the relationship between ideas words like then, next,
finally, etc. serve this purpose.
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89. Answer : (b)
Reason : Intranet is meant to facilitate communication among
employees within a company.
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90. Answer: (c)
Reason: When you write a letter of recommendation, you want to
convince readers that the person you are recommending has
the qualities necessary for the relevant position or benefit.
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91. Answer: (c)
Reason: A "Keyword Summary" section listing words and phrases
that define your skills and qualifications would increase the
résumé's chances of being matched with employers who are
searching for those qualities.
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92. Answer: (d)
Reason: The memo is vague and unclear. The writer cannot be
expected to remember that material at that discussion.
Memos should be short, but clear.
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93. Answer: (b)
Reason: Quantity will be the right basis.
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94. Answer : (c)
Reason : The statement most communicators consider the eyes to be
the most accurate predictor of a speaker's true feelings and
attitudes is the most accurate statement.
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95. Answer: (e)
Reason: All the statements are true.
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96. Answer : (a) <
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Reason: Ignoring the conflict until it goes away is not one of the
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97. Answer: (b)
Reason: If the interviewer wants to take any notes regarding theresponses of the candidate he should do so unobtrusively
otherwise there is a danger of distracting the process of
interview.
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98. Answer: (a)
Reason: We cannot change our audience according to our wishes.
Our task is to deliver the message to the intended audience
in a way that they can understand. So we should educate
them about the topic through information and tools that will
help them understand the material.
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99. Answer : (a)
Reason : Personal space can vary according to both culture and
gender.
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100. Answer: (b)
Reason: Solicited application letter is an application letter we send
when we know that company is hiring. Hence it is better to
state that your are applying for the job in the first step itself.
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