Question Paper
Managerial Effectiveness – II (MB122): April 2007
• Answer all questions.Managerial Effectiveness – II (MB122): April 2007
• Each question carries one mark.
1. Which of the following is true regarding effective management?
(a) It starts at personnel level and then moves on to the personal level
(b) It starts at personal level and then moves on to the personnel level
(c) It starts at top level and then moves on to the organizational level
(d) It starts at lower level and then moves on to the organizational level
(e) It starts at company level and then moves on to the industry level.
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2. Which of the following is not a basic activity that a manager should perform?
(a) Planning
(b) Selecting
(c) Directing
(d) Coordinating
(e) Controlling.
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3. Which of the following is the underlying principle of management planning?
(a) The present situation will depend on the past situation
(b) The past situation will not be the same as the present situation
(c) The future situation will be different from the present situation
(d) The future situation depends upon the present situation
(e) There is no relation between past and future situations with the present situation.
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4. Effective managers collect information from various sources before preparing a plan. Which of the following is
/are not the aims of planning?
I. To achieve maximum profits for the organization.
II. To motivate the shareholders to attain high profits.
III. To maintain uniformity in team work.
IV. To serve as a yardstick to measure the attainment of goals.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (IV) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
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5. Which of the following is a physical and physiological reaction to the changing technological environment?
(a) E-stress
(b) Health related stress
(c) Organizational stress
(d) Job stress
(e) Time stress.
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6. Stress in individuals is defined as anything that disrupts the normal person’s physical or mental well-being. Stress
can be positive or negative. Negative stress is called
(a) Mistress
(b) Distress
(c) Lustress
(d) Fustress
(e) Eustress.
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7. Ethics has gained prominence in business as every manager faces ethical dilemmas at work. Business ethics refers
to
(a) Organizational objectives
(b) Profitability of the company
(c) Doing things legally
(d) Corporate behavior
(e) Truth and justice.
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8. Managerial effectiveness can be mastered with practice. Which of the following according to Peter Drucker is/are
the basic principle(s) for effective managers to follow?
I. They know how they spend their time and stay in control of time.
II. They focus on achieving results rather than simply working with tools and techniques.
III. They concentrate on many activities to produce effective results.
IV. They take decisions after a systematic analysis of facts and information.
(a) Only (I) above
(b) Both (I) and (III) above
(c) Both (III) and (IV) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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9. In which of the following styles of decision making, do managers look beyond facts to take a decision?
(a) Assigning style
(b) Dictatorial style
(c) Collaborative style
(d) Instinctive style
(e) Consultative style.
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10. Arcade Software Ltd., planned to provide medical software services to Lena Hospitals Group. Arcade Software
Ltd., grouped their professional team and chalked out a detailed plan. The objectives were set and allocation of
duties and responsibilities was also done. But the end results were not satisfactory. When an evaluation was done,
the feedback was that since one of the teams was not in time for completion of work, the work was postponed.
They felt there was no proper structuring in the organization along with proper alignment of authority and
responsibility. Which of the following factors contributed to the above situation?
(a) Failed planning
(b) Improper organization
(c) Lack of direction
(d) Poor coordination
(e) Poor controlling.
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11. Mr. Peter, an analyst, was not being paid well as there was a recession in the agri products industry. He used to
constantly complain of work culture and superiors. He could not coordinate with colleagues too. Which of the
following is not part of managing oneself?
(a) Giving feedback to superiors
(b) Adapting to work hours
(c) Wastage of time
(d) Prioritization
(e) Recognition of one’s strengths and weakness.
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12. Sierra Ltd., has set an objective of doubling its turnover this particular financial year. Now they face a problem of
returned goods due to inferior quality. The company had similar experience in the past which resulted in loss of
reputation. In order to improve goodwill and take responsibility of the situation, they retook the order and
completed it. Which of the following points is not taken into consideration in the given situation?
(a) Weigh the future against past events
(b) Look for opportunities even in problem situations
(c) Sense of self direction
(d) Developing tomorrow’s managers
(e) Set high aims.
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13. Lexus Ltd., decided to increase the productivity levels of the employees. The company, communicated the changes
in policies and procedures to employees at all levels. Some employees due to fear could not approach superiors for
clarification. As a result, those employees could not achieve desired productivity. Which of the following factors
contributed to the above situation?
(a) Bad listening skills
(b) Lack of feedback
(c) Bad writing skills
(d) Bad speaking skills
(e) Circumstances.
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14. Ethics is about social responsibility whereas business is about making money. Effective managers make the
harmonious coexistence of ethics and business possible. Which of the following is/are the factors that influence the
ethical behavior of a manager?
I. Individual characteristics.
II. Organizations culture.
III. Issue intensity.
IV. Structural variables.
(a) Only (II) above
(b) Only (IV) above
(c) Both (I) and (III) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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15. In which of the following ways a manager cannot contribute in maintaining human relations?
(a) By communicating
(b) With teamwork
(c) With self development
(d) With development of others
(e) With good mission statement.
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16. Mrs. Neeya’s coworkers are not able to complete their assigned duties on time. Due to time pressure and superiors
instructions, she is forced to take up those duties also. She being under severe stress, is thinking of either resigning
from the job or communicating her problems to the superiors. In which stage of the general adaptive syndrome
model is Mrs.Neeya in?
I. Alarm reaction stage.
II. Resistance stage.
III. Exhaustion stage.
(a) Only (I) above
(b) Only (II) above
(c) Both (I) and (II) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
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17. The unmanaged stress in Mrs. Reba’s life turned out to be a burnout. Now as per the advice of a doctor she is
eating proper diet, planning and organizing activities according to her capabilities. She follows the planned
schedule without fail. Which of the following steps is she following to manage burnout?
(a) Identifying the sources of burnout
(b) Ensuring physical well-being
(c) Examining mental well-being
(d) Organizing
(e) Setting achievable goals.
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18. Ms. Fenu believes in doing work to perfection and also looking after all the subsequent activities. She mostly does
her work by herself and does cross check others work. She prioritizes the activities by ranking them based on
importance. Now she is facing severe stress. Hence, she is scheduling tasks and assigning them to subordinates as
per importance. Which strategy is she exercising in order to fight stress?
(a) Prioritization of work
(b) Delegation of work
(c) Laughter
(d) Exercise
(e) Relaxation.
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19. Ms. Yeti working for an IT company had to sit in front of system for long hours and used to get body aches. She
then heard of yoga, a de-stressing program. Which of the following is not a benefit of yoga?
(a) Bodybuilding
(b) Improves physical health
(c) Reduces nervous tension and mental stress
(d) Improves circulation of blood
(e) Refreshing and energizing.
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20. Which of the following is/are not the characteristic of ‘Type A’ personality?
I. Continual sense of urgency.
II. Excessive competitive drive.
III. Work at their own pace.
IV. Less likely to be under stress.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (III) and (IV) above.
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21. Any organization requires contribution by manager in three basic areas. Which of the following are the basic areas
in which the manager has to contribute?
(a) Direct results, improve productivity, developing team work
(b) Direct results, establishing values, developing tomorrow’s managers
(c) Recruiting, planning, organizing
(d) Planning, organizing, communication
(e) Selecting, recruiting, and training.
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22. Negative emotions are those which are destructive to the goals of the organization. It is therefore important that the
managers understand the factors that lead to such emotions and also their likely after effects. Which of the
following is not a negative emotion?
(a) Intention
(b) Incompetence
(c) Infidelity
(d) Inconvenience
(e) Institutional.
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23. Goleman and Cary Chernis have developed guidelines for conducting training program or developing emotional
intelligence in organizations, which have been grouped into distinct stages. Which of the following is not one of
the stages?
(a) Preparation
(b) Training
(c) Application
(d) Participation
(e) Evaluation.
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24. The study of distinction between emotional capacities and the intellectual capacities of individuals carried out by
Dr. Peter Salovey and Dr. John Mayer, identified four abilities and skills required for emotional intelligence.
According to them which of the following is not among the four branches of emotional intelligence?
(a) The ability to be aware of emotions
(b) The ability to recognize emotions
(c) The ability to outsource various activities effectively
(d) The ability to manage emotions
(e) The ability to use emotion to assist the thought process.
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25. Which of the following is not true regarding “People Care Index” (PCI) used by Cadbury India Ltd?
(a) It measures the degree of care that employees experience in the work team to which they belong
(b) It evaluates a set of factors that determine the emotional climate at the workplace
(c) It evaluates the financial satisfaction the employees derives from the job
(d) It proposes that the manager of a group is responsible for the level of engagement he/she has been
successful in incorporating in the team
(e) Its final objective is to assist each leader to move toward a positive emotional work climate on a
continuous basis.
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26. Which of the following is the mental process of learning, which includes aspects like awareness, perception,
interpretation and judgment?
(a) Emotion
(b) Cognition
(c) Intelligence
(d) Creativity
(e) Innovation.
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27. The concept of Emotional Intelligence received worldwide attention after the publication of the book Emotional
Intelligence, Why It Can Matter More Than IQ by Daniel Goleman. Which of the following is false about
Goleman’s emotional intelligence model?
(a) It was developed as a ‘theory of performance’
(b) It could be adapted to work situations to envisage leadership qualities and effectiveness in work
situations
(c) It has more of practical application to work situations
(d) It described emotional intelligence as a capacity for recognizing an individual’s own feelings and that of
others
(e) It defined the emotional centre of brain as neocortex and the intellectual centre as subcortex.
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28. Mr. Sam, a manager of a private bank, joined a laughing club as he was suffering from severe stress. With in few
days he could see a drastic change in his health. Which of the following is not an advantage of laughter?
(a) It reduces tension and relaxes facial muscles
(b) It improves blood circulation
(c) It increases blood pressure
(d) It strengthens the body’s immunity by raising levels of disease-fighting cells
(e) It helps develop an optimistic attitude.
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29. Emotional Intelligence is a form of social intelligence that involves the ability to monitor one’s own and others’
feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.
Which of the following is false with regard to learning of emotional intelligence?
(a) Emotional ineffectiveness of a person has its root in habits which he/she has acquired in childhood
(b) The learning process of emotional intelligence must rely more on practice than on theory
(c) Emotional abilities are based in the subcortex of human brain
(d) Training programs help in developing emotional intelligence in organization
(e) Learning emotional intelligence is an easy task.
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30. Which of the following is/are organizational problems having its roots in negative emotions?
I. High employee turnover.
II. Absenteeism.
III. Inter-department conflicts.
IV. High morale.
(a) Only (I) above
(b) Only (IV) above
(c) (I), (II) and (III) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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31. Emotional Intelligence has two major components, personal and social competence. Personal competence includes
awareness of the self and Social competence includes social awareness and management of relationships. Which of
the following is not a characteristic of Personal competence?
(a) Optimism and willingness to take initiative
(b) Awareness of own strengths and weakness
(c) Awareness about organization
(d) Orientation towards achievement and growth
(e) Adaptability to changing situations.
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32. Which of the following characteristics of a leader is the ability to convey a strong sense of purpose, vision and
awareness of the requirements of others?
(a) Intellectual stimulation
(b) Courage
(c) Dependability
(d) Charisma
(e) Integrity.
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33. Which of the following characteristics of a leader is the ability to coach, advise and teach people and to help the
newcomers in the organization and also includes the skill to listen actively?
(a) Dependability
(b) Flexibility
(c) Integrity
(d) Judgment
(e) Individual consideration.
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34. Which of the following is/are true regarding peacekeepers with respect to their behavior with subordinates and
superiors in organizations?
I. Peacekeepers are unafraid of getting into a conflict with a subordinate.
II. Peacekeepers try to avoid a conflict with the superior.
III. Peacekeeper leader find it easy to get their work done by subordinates even if they do not like it.
IV. Peacekeepers are liked by both the superiors and subordinates.
(a) Only (II) above
(b) Both (I) and (III) above
(c) Both (II) and (IV) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
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35. Which of the following characteristics of a leader is the ability to do what is good for the organization and
workforce even in the face of difficulties?
(a) Intellectual stimulation
(b) Courage
(c) Dependability
(d) Charisma
(e) Integrity.
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36. A leader need not always be a pacifist who tries to avoid a conflict at any cost. Which of the following is/are true
when there are two divergent ideas?
I. It can lead to a creative process.
II. It brings to light the positive and negative points.
III. It can result in a face-off solution.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.
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37. Managing change is one of the greatest challenges that leaders face. Which of the following is/are true regarding
change?
I. It is usually associated with dislodgment and uneasiness.
II. It is often easy to deal with it in the organizations.
III. It causes stress in organizations.
IV. It involves only rational situations.
(a) Only (IV) above
(b) Both (I) and (III) above
(c) (I), (II) and (III) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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38. Effective leaders understand that their relationship with their bosses is one of mutual interest that they are as much
dependent on the bosses as the bosses are on them. Which of the following is/are true about effective leaders
dealing with their superiors?
I. They understand fully well that they and their bosses have different backgrounds.
II. They realize that the responsibility of maintaining the relationship is only that of the superior.
III. They maintain a good relationship by providing information on what is happening.
IV. They cannot understand their boss’s goals.
(a) Only (IV) above
(b) Both (I) and (III) above
(c) (I), (III) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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39. In order to deal with subordinates effectively, leaders bring additional sources of power to their job. Which of the
following is/are true in this regard?
I. Leaders acquire job related skills and abilities.
II. Leaders enter into working relationships.
III. Leaders acquire information and intangible resources.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.
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40. Effective leaders try to identify people whose cooperation and compliance would be necessary in the future. Which
of the following is/are questions that have to be clearly understood by leaders?
I. Where they themselves are headed?
II. What they intend to do?
III. Whose involvement is crucial to reach the intended goal?
IV. Which individuals could prove an obstacle to them in fulfilling their leadership responsibilities?
(a) Only (IV) above
(b) Both (II) and (III) above
(c) (I), (III) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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41. An effective leader identifies the source of all lateral relationships to handle responsibilities effectively. Which of
the following is not true with regard to lateral relationships?
(a) They are often subtle and invisible
(b) There are no well-defined ways to understand interdependencies among people beyond the chain of
command
(c) There are job descriptions to clarify lateral relationships
(d) They are highly fluid
(e) They change far quicker than relationships that exist as part of the chain of command.
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42. Which of the following is a culture and a form of management that focuses on creativity and innovation at all
levels?
(a) Ringi
(b) Henko
(c) Kacho
(d) Delphi
(e) Kaizen.
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43. Which of the following is/are the ways by which peacekeepers can be successful leaders?
I. They should know the reason for the conflict.
II. They should monitor all those who handle conflicts in the organization efficiently.
III. They have to become more sensitive to conflicts.
IV. They should deal directly with the reality of the conflict.
(a) Only (III) above
(b) Both (II) and (III) above
(c) (I), (II) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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44. Which of the following characteristics of a leader is the ability to make others in the organization use logic and
facts in order to evolve new ways to solve problems and also includes the ability to help others think differently?
(a) Integrity
(b) Intellectual stimulation
(c) Courage
(d) Charisma
(e) Flexibility.
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45. Which of the following types of persons are able to identify when a tension goes beyond a limit?
(a) Peacekeepers
(b) Peaceinitiators
(c) Peacemakers
(d) Peacetimers
(e) Peacecorps.
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46. Which of the following characteristics of a leader is the ability to work independently, assuming responsibility for
actions done and also for mistakes committed and the ability to keep promises?
(a) Dependability
(b) Flexibility
(c) Integrity
(d) Judgment
(e) Individual consideration.
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47. Which of the following are the mediatory skills required by leaders to arrive at a win-win solution in conflict
situations?
I. Flexibility and resilience.
II. The capacity to demonstrate empathy.
III. The ability to personalize situations.
IV. Credibility and integrity.
V. Willingness to hear all sides without interruption.
(a) Both (I) and (III) above
(b) Both (II) and (V) above
(c) (I), (II), (IV) and (V) above
(d) (II), (III), (IV) and (V) above
(e) All (I), (II), (III), (IV) and (V) above.
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48. Which of the following is not a way that would help leaders to communicate assertively at the time of a conflict?
(a) Leaders should try to look at the other person as a prospective friend
(b) Leaders should state what has happened in clear terms
(c) Leaders should explain the effect of the other person’s behavior on themselves
(d) Leaders should explain the possible benefits that can be derived from their suggestions
(e) Leaders should attempt to guess the motives of the other party.
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49. Which of the following is the ability of a person to stand up for his/her rights without affecting the rights of the
other person?
(a) Active listening
(b) Assertive communication
(c) Problem-solving
(d) Negotiation
(e) Analytical.
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50. Conflict is a reality in organizations. People compete for work, resources, authority, recognition and safety. Which
of the following is not an essential skill required by leaders for managing conflict?
(a) Assertive communication
(b) Active listening
(c) Problem-solving
(d) Analytical
(e) Negotiating.
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51. An important aspect of emotional intelligence, according to Goleman, is that it can be learned. For an individual,
emotional intelligence can be recognized, appraised and improved. Which of the following are not suggestions for
improving emotional intelligence at a personal level?
I. Try to find reasons in others and circumstances for your emotional disturbances.
II. Make use of your knowledge of emotions in taking decisions.
III. When you feel angry, suppress it do not express it in any form.
IV. Understand and acknowledge the emotions and feelings of others by showing appropriate emotions.
(a) Both (I) and (II) above
(b) Both (I) and (III) above
(c) Both (II) and (III) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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52. Which of the following refers to a feeling and its distinctive thoughts, psychological and biological states and
range or propensities to act?
(a) Emotions
(b) Attitudes
(c) Motivations
(d) Perceptions
(e) Cognitions.
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53. In many organizations, the employees are not convinced about the necessity to take risks. Which of the following
is/are the ways by which leaders can motivate people to take reasonably higher levels of risks?
I. Frank discussion on the chances of success.
II. Making roles and responsibilities clearer.
III. Spreading risk across the team and organization.
IV. Supporting the initiatives irrespective of the chances of success.
(a) Only (III) above
(b) Both (I) and (III) above
(c) Both (II) and (IV) above
(d) (I), (II) and (III) above
(e) All (I), (II), (III) and (IV) above.
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54. Which of the following is/are true about the life position ‘I am ok, you are not ok’?
I. This life position is attained through suspicion and aversion toward others.
II. People in this life position will take the responsibility for any faults.
III. Such people always try to prove that only they can do a job well and others cannot.
IV. These managers may not be willing to delegate authority and will be of the view that very close supervision is
required to get work done by subordinates.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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55. Many organizations build pride among their employees and motivate them to do something great. Which of the
following is not true with regard to people having a great desire to contribute to the organization?
I. The best work can be obtained by just paying higher wages.
II. Leaders treating employees as their associates.
III. Leaders can create a sense of triumph, solidarity and emotional attachment with employees.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
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56. Truth is basic and it begins with the leaders being truthful to themselves. Which of the following is/are true
regarding, leaders resorting to other tactics instead of being truthful?
I. Leaders deny the existence of a problem.
II. Leaders try to hide facts for fear of exposing their own mistakes.
III. Leaders do not show their strong side to others.
IV. Leaders may use excessive control in the form of rules and procedures.
(a) Only (II) above
(b) Both (I) and (III) above
(c) Both (II) and (IV) above
(d) (I), (II) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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57. Different people have different motivational levels. Which of the following is/are kind (s) of behavior developed
due to lack of honesty in the workplace?
I. Optimistic.
II. Pessimistic.
III. Explicit.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
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58. The ability to motivate others is a major skill that leaders require. Which of the following is/are true in this
regard?
I. Leaders can motivate by cultivating an environment in the organization in which work is considered inspiring
and satisfying.
II. Leaders should have a clear understanding of the situation in question and also an insight into the nature of
human beings.
III. Leaders should have a clear set of goals and expectations, which involves a direction to employees.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
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59. Executives can be classified into five groups based on the basis of their decision making type. Which of the
following is/are true regarding charismatics?
I. They are not enthusiastic about new ideas.
II. They are emotional yet rational.
III. They take methodical decisions based on balanced information.
IV. They look for proposals that increase the competitiveness of the firm.
(a) Only (II) above
(b) Both (I) and (II) above
(c) Both (III) and (IV) above
(d) (II), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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60. Which of the following is/are the factors for the failure of persuasion?
I. When the focus is more on the way message is presented.
II. When the focus is more on the content of the message.
III. Due to ineffective presentation of facts.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.
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61. Which of the following are true about learning from the present situation for evolving a leadership vision?
I. The employees perceptions and attitudes.
II. Studying the suppliers, distributors, etc.
III. Interaction with the leaders of other organizations.
IV. Studying the market situation, customers and competitors.
(a) Both (I) and (III) above
(b) Both (II) and (IV) above
(c) (I), (II) and (III) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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62. Which of the following ego states is a huge collection of recordings in the brain of unquestioned or imposed
external events perceived by a person in his/her early years?
(a) Parent state
(b) Adult state
(c) Child state
(d) Elder state
(e) Earlier state.
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63. Which of the following is/are the resources of the organization on which a leader with a vision focuses?
I. Ambition.
II. Technology.
III. Promises.
IV. Raw materials.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (III) above
(e) All (I), (II), (III) and (IV) above.
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64. Leadership requires vision, which is ideal situation of where the leader wants the organization to be. Which of the
following does not encompass the vision of a leader?
(a) Vision should be a symbol of the organization’s distinctive qualities like culture, values, etc
(b) Vision should align with the direction and purpose of the organization
(c) Vision should motivate the employees to reach their full potential
(d) Vision should instill qualities like belief, passion, loyalty and enthusiasm among employees
(e) Vision should be communicated and shared occasionally.
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65. Developing leadership skills is a continuous process, which needs to be sharpened throughout a person’s career.
For developing leadership skills, a leader has to consider some questions. They are
I. How do I increase the value of my organization?
II. Am I able to instill trust among the people in the organization?
III. How do I inspire and motivate my stakeholders?
IV. Am I able to communicate effectively?
(a) Both (I) and (III) above
(b) Both (II) and (IV) above
(c) (I), (II) and (IV) above
(d) (I), (III) and (IV) above
(e) (II), (III) and (IV) above.
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66. Developing leadership skills is a continuous process, which needs to be sharpened throughout a person’s career.
Which of the following is the first step in a leadership development plan?
(a) Leadership audit
(b) Dedication
(c) Leadership plan
(d) Evaluation
(e) Performance.
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67. Leadership can be defined as the act of influencing the behavior of another person. Which of the following is/are
the characteristics of leaders?
I. They have a vision about the organization.
II. They motivate, persuade and usually get work done.
III. They are able to focus on the value of their people and empower them.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
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68. In the organizational context, which of the following skills refer to a person’s ability to interact effectively with
other members of the organization like subordinates, peers and superiors?
(a) Managing skills
(b) Interpersonal skills
(c) Problem-solving skills
(d) Directing skills
(e) Commending skills.
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69. Which of the following is/are qualities essential to develop good interpersonal skills?
I. Ability to treat everyone in the organization with respect.
II. Ability to talk non-stop.
III. Good negotiation skills.
IV. Ability to be casual in personal interactions.
(a) Only (I) above
(b) Only (IV) above
(c) Both (I) and (III) above
(d) Both (II) and (IV) above
(e) Both (III) and (IV) above.
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70. An employee’s interpersonal skills mean, the capability to interpret and manage one’s feelings, actions and
motivations and those of others in social contacts. In this regard which of the following is not an essential quality
of an employee with good interpersonal skills?
(a) Ability to perform well in work even if one does not get along with others
(b) Readiness to accept feedback
(c) Ability to learn from mistakes
(d) Ability to listen to others
(e) Ability to influence the behavior of others positively.
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71. Managers need to have good interpersonal skills if they are to be successful. In this regard, which of the following
is not an essential interpersonal competency required for managers?
(a) Self awareness
(b) Communication skills
(c) Motivation
(d) Control
(e) Acknowledging the interests of superiors.
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72. In normal situations, all the activities of managers are oriented towards optimum business performance. For this
the managers have to be aware of their own qualities- their strengths and weaknesses. In this regard, which of the
following is/are the weaknesses that managers often exhibit?
I. Lack of required qualification.
II. Inability to motivate the employees.
III. Difficulty in making decisions in critical situations.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
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73. Many mangers believe that they are able to maintain adequate control in the organization, but their staff may not
think so. In such cases managers need to rethink on which of following aspects?
(a) Self awareness
(b) Learning
(c) Leadership
(d) Motivation
(e) Communication.
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74. For managers, as in the case of any person, it is extremely important to always take an optimistic view. Motivation
encompasses optimism. In this regard, which of the following is an important aspect of motivation?
(a) Control
(b) Determination
(c) Communication skills
(d) Self awareness
(e) Self defence.
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75. Subordinates may hesitate to seek clarifications or to dispute any opinion given by the managers. This may some
times lead to miscommunication. In this regard, which of the following essential components of interpersonal
skills should be improved?
(a) Motivational skills
(b) Controlling ability
(c) Self awareness
(d) Communication skills
(e) Learning aspect.
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76. Some people are nervous about interacting directly with others, especially in formal communication. In this regard,
which of the following can help in overcoming this kind of nervousness?
(a) Improved formal communication
(b) Ignoring formal communication
(c) Practice
(d) Improved informal communication
(e) Ignoring informal communication.
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77. A new marketing manager in an organization may initially find it difficult to convey to a salesperson working
under him that his performance is bad or that he is going to lose his job because of repeated non performance. It
will be even more difficult to do this when the employee is not expecting this kind of action. With experience,
however the manager learns to overcome such problems. Which of the following would contribute to gaining such
experience?
(a) Performance appraisal
(b) Developing interpersonal skills
(c) Managing careers
(d) Developing specialized functional knowledge
(e) Management communication.
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78. Interviews conducted for managerial positions assess the interpersonal skills of prospective candidates. In this
regard, which of the following questions cannot act as a guideline to test the interpersonal skills during the
interview process?
(a) Can you describe an incident when you demonstrated that you have the ability to get along well with
your colleagues?
(b) What do you think are the most important factors that make you a prized person in the environment in
which you are currently living?
(c) What kind of approach would you use if you had to work closely with a co-worker whom you detest?
(d) How do you evaluate your relationship with your subordinates?
(e) When you join a new organization, what initiatives do you take to develop relationship with your coworkers?
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79. If a manager makes a mistake, he should be ready to take the responsibility for it rather than try to put the blame
on someone. Similarly, if a co-worker points out mistakes in the way in which they are performing a certain task,
they should acknowledge his/her suggestion cheerfully. This refers to which kind of behavior?
(a) Task oriented
(b) Conflicting
(c) Responsible
(d) Maturity
(e) Immature.
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80. While developing a new product, the team members involved in the project may have conflicting views about the
design and other aspects. In this regard, which type of action has to be taken against this conflict?
(a) Such conflicts should not be encouraged
(b) Such conflicts should be encouraged
(c) Such conflicts should be ignored
(d) Such conflicts should be recorded
(e) Such conflicts should not be recorded.
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81. The accommodating approach to conflict management involves sacrificing one’s own position and paying more
importance to reaching an agreement. In this regard, which of the following is/are situations where the
accommodating approach can be used?
I. When a person is sure that he/she is wrong.
II. When the person wants to gain as much as possible in a losing situation.
III. When the issue is not as important to the person as it is to the other party.
(a) Only (I) above
(b) Only (III) above
(c) Both (I) and (II) above
(d) Both (I) and (III) above
(e) All (I), (II) and (III) above.
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82. While trying to avoid conflict or accommodate the demand of another person, interpersonal skills are not very
critical. It is better to convey the feelings about an incident rather than accuse a person directly. In this regard,
which of the following should be conveyed, instead of saying “you are never on target”?
(a) You let me down
(b) You have failed miserably
(c) I am disappointed because, you are never on target
(d) Your performance is bad
(e) Hiring you has been unprofitable for the company.
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83 When a manager is communicating with a subordinate, the subordinate may give the impression that he/she has
completely understood what is being said even if that is not actually the case. This is an example of which of the
following factors that hamper interpersonal interaction?
(a) Poor listening
(b) Emotional arousal
(c) Lack of time
(d) Difference in objectives
(e) Good listening.
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84. If two or more people meet one another, sooner or later one of them will speak or give some other indication of
acknowledging the presence of others. Another person will then say or do something which is in some way related
to the stimulus. This is an example for which of the following?
(a) Job analysis
(b) Position analysis
(c) Transactional analysis
(d) Competing
(e) Compromising.
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85. Transactional analysis (TA) can be termed as the method of studying interactions between human beings.
According to TA, human beings have three ego states. Which of the following are the ego states of human beings
according to TA?
(a) Formal, moderate, informal
(b) Parent, child, adult
(c) Superior, peer, subordinate
(d) Encouraging, commanding, discouraging
(e) Sensitive, normal, sportive.
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86. The interactions between human beings consist of various transactions. Each transaction has two constituents.
Which of the following are the constituents of a transaction?
(a) Speaker and listener
(b) Demand and supply
(c) Practical and experimental
(d) Stimulus and response
(e) Action and reaction.
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87. It is important to note that it is not just verbal communication that determines the ego state of a person. Which of
the following is/are the factor(s) that determine a persons ego states?
I. Facial expressions.
II. Tone of voice and gestures.
III. Technical skills.
(a) Only (I) above
(b) Both (I) and (II) above
(c) Both (I) and (III) above
(d) Both (II) and (III) above
(e) All (I), (II) and (III) above.
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88. Which of the following are true about analyzing the past experiences for evolving a leadership vision?
I. Interaction with the leaders of other organizations.
II. Studying the history of an organization.
III. The employees perceptions and attitudes.
IV. Studying the customers, distributors, etc.
(a) Both (I) and (II) above
(b) Both (III) and (IV) above
(c) (I), (II) and (III) above
(d) (I), (III) and (IV) above
(e) All (I), (II), (III) and (IV) above.
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89. For business organizations to sustain themselves in the intensely competitive business environment, it is becoming
necessary to be creative. Which of the following statements is/are not true regarding creativity?
I. Creativity is the process which results in something new coming into existence.
II. Creativity is being sensitive to problems, pitfalls, and changes.
III. Creativity process involves looking to internal resources for implementing ideas.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.
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90. Many people use the terms creativity and innovation interchangeably. Which of the following statement(s) is/are
the differences between creativity and innovation?
I. The goal of creativity is to think beyond conventional ideas and the goal of innovation is to put these ideas
into action.
II. There can be creativity without innovation but no innovation without creativity.
III. The process of innovation involves looking for solutions and ideas in the external environment.
(a) Only (I) above
(b) Only (II) above
(c) Only (III) above
(d) Both (I) and (II) above
(e) Both (II) and (III) above.
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91. A manager solving a problem looks for various creative ideas in the environment and then analyzes the resources
available to the organization to act on the idea. This process produces a/an
(a) Creative overloading
(b) Innovative solution
(c) Creative solution
(d) Exnovation
(e) Creative benchmarking.
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92. Which of the following is not an activity in the innovation process?
(a) Obtaining tools and experiences
(b) Discovering new ideas
(c) Selecting the most suitable idea
(d) Mapping out a plan to put the idea into practice
(e) Obtaining feedback on the implementation.
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93. A creative solution involves coming up with original and new ideas. Which of the following is the most important
stage in the creative process?
(a) Exploring
(b) Inventing
(c) Selecting
(d) Implementing
(e) Feedback.
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94. A person practicing meditation that helps in enhancing out-of-box thinking to generate creative ideas is at which
stage of the creative idea development process?
(a) Exploring
(b) Inventing
(c) Selecting
(d) Implementing
(e) Feedback.
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95. Creativity does not come easily to everyone. There may be several barriers to creativity. Which of the following is
not a barrier to creativity?
(a) Fear
(b) Anxiety
(c) Optimism
(d) Stress
(e) Environment.
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96. According to Pradip Khandwalla, the creativity techniques that involve working back on a solution that has been
selected for implementation, are called
(a) Dialectical techniques
(b) Imaging techniques
(c) Unblocking techniques
(d) Techniques for breaking stereotypes responses
(e) Extremization techniques.
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97. In which kind of technique are participants asked a number of questions to obtain modifications for preliminary
solutions that they have found for certain problems?
(a) Checklist technique
(b) Morphological analysis
(c) Delphi method
(d) The nominal group technique
(e) Lateral thinking.
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98. The process of joining different and irrelevant elements to solve a situation or problem is known as
(a) Mind mapping
(b) Exnovation
(c) Lateral thinking
(d) Kaizen
(e) Synectics.
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99. In synectics, several mechanisms are used to enhance creativity. When the problem is clearly defined to the group,
which of the following is used to generate solutions?
(a) Attributes listing method
(b) Brainstorming
(c) Check list method
(d) Delphi technique
(e) The nominal group technique.
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100. Amongst the six thinking hats, which hat is most valuable and is logical?
(a) Black hat
(b) Yellow hat
(c) White hat
(d) Blue hat
(e) Red hat.
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END OF QUESTION
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