Managerial Effectiveness - I (MB121): April 2007:Suggested Answers

Suggested Answers
Managerial Effectiveness - I (MB121): April 2007

1. Answer : (e)
Reason : anecdotes are not the visual aides, they are the small stories narrated to make the presentation effective.
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2. Answer : (c)
Reason : Cancellation of the orders must be made through letters.
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3. Answer : (b)
Reason : One-line paragraphs can be used to emphasize a major point.
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4. Answer : (d)
Reason : The reports that move upward or downward the hierarchy are referred to as vertical reports such reports
contribute to management control. Hence, option (d) is correct.
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5. Answer : (c)
Reason : Summary presents the skeleton of the article in brief.
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6. Answer : (a)
Reason : Declaring trustworthiness won’t guarantee credibility. But, establishing common ground, building
rapport, being objective, and supporting the message with facts will.
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7. Answer : (b)
Reason : When one is unsure about the audience's level of understanding, one needs to provide more information
in one’s message. Hence, option (b) is correct
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8. Answer : (e)
Reason : Adaptors is the correct answer. Hence, option (e) is correct.
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9. Answer: (b)
Reason: In the workplace, internal personal communication can have a significant impact on the success of the
operation.
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10. Answer : (b)
Reason : Once you have determined your main idea, the next step is to identify three to five major points that
support and clarify the main idea.
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11. Answer : (a)
Reason : The objective of the persuasive message is to convince the audience to agree with our line of thinking.
Hence assuming that audience will agree with you may weaken the focus of the message.
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12. Answer : (a)
Reason : Following ethical principles is necessary, considering the audience's needs is necessary, being aware of
and sensitive to cultural differences is crucial.
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13. Answer : (a)
Reason : Proposal is a persuasive presentation for consideration of something that is either written or oral
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14. Answer : (d)
Reason : The purpose of the sales message in the end, is to convince the audience to take some action hence,
action words are important
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15. Answer : (c)
Reason : A team can be formed even with a minimum of two people. Hence, option (c) is correct.
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16. Answer : (a)
Reason : Mass communication reaches to heterogeneous audience.
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17. Answer : (b)
Reason : Their is the correct answer. Hence, option (b) is correct.
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18. Answer : (c)
Reason : When writing a claim letter, the best way to begin is by stating the problem clearly and specifically.
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19. Answer : (a)
Reason : To understand in totality one has to listen comprehensively. Hence, option (a) is correct.
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20. Answer : (b)
Reason : Sara is involved in transmission of message.
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21. Answer : (b)
Reason : Provide all the details the recipient needs.
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22. Answer : (a)
Reason : Because people are not rational or predictable, negotiating cannot be learnt. One can learn how to deal
with dictatorial or superstitious people. But if one doesn’t know how they will behave, one cannot learn
how to deal with them. Hence, option (a) is correct.
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23. Answer : (a)
Reason : The interpretation of nonverbal signals can vary from culture to culture because each culture can add its
own meaning to such signals, as these are not controlled by the specificity of words. Hence option (a) is
correct.
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24. Answer : (d)
Reason : Option (I), (II) and (III) should be implemented when analyzing a problem.
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25. Answer: (a)
Reason: It is one of the good sources of information to managers hence, wise managers do not ignore it.
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26. Answer : (d)
Reason : The writing process consists of three steps: planning, writing, and completing business messages.
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27. Answer : (c)
Reason : The best approach to getting someone to buy a magazine subscription from your charity group would be
to say "This magazine will keep you informed on issues that affect your daily life". Hence, option (c) is
correct
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28. Answer : (a)
Reason : Once a decision situation has been identified next logical step is to develop a list of options. Hence,
option (a) is correct.
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29. Answer : (c)
Reason : When a request involves doing what is part of the normal course of business is called the routine
request.
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30. Answer : (a)
Reason : The complimentary close refers to phrases like “yours sincerely,” “with regards” etc. Such phrases close
letters. They do not disclose or reveal any secrets. They are not expected to compliment or flatter the
reader.
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31. Answer : (d)
Reason : An organization plan describing how to proceed in writing the report help to keep the report on track.
Hence, option (d) is right.
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32. Answer : (d)
Reason : There are several factors that affect group dynamics and thereby shape the outcome of group
discussions. The factor that aims at achieving task goals, while at the same time maintaining
interpersonal relationships in the group is Leadership. Hence, option (d) is correct.
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33. Answer : (c)
Reason : While presenting the direct structure we start with the conclusion, introduction, and analysis. We use
this structure when we are presenting to the audience willing to receive our information. Hence, option
(c) is correct
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34. Answer : (c)
Reason : Gantt Chart is most suitable for presenting the project scheduling information. A Gantt chart is a
horizontal bar chart that graphically displays time relationships.
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35. Answer : (c)
Reason : Memorizing your responses to anticipated questions will not help you to prepare well for the
examination. Hence, option (c) is correct.
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36. Answer : (b)
Reason : Refund, replacement, exchange or payment of changes are the focal points in a Claim Letter.
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37. Answer : (b)
Reason : To be come effective communicator for that matter anyone need to be assertive.
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38. Answer: (a)
Reason: Option (a) is the correct answer.
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39. Answer : (b)
Reason : Use concrete language to convince the readers with evidence.
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40. Answer : (b)
Reason : A direct statement of an idea that almost anyone would know already is a platitude. Hence, option (b) is
correct.
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41. Answer : (c)
Reason : The "Work Experience" section usually dominates a chronological résumé.
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42. Answer : (b)
Reason : The communication between the interviewer and the respondent should be guided by certain ethical
guidelines. Except option (iv) all the remaining options come under ethics of interviewing. Hence,
option (b) is correct.
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43. Answer : (b)
Reason : To show correlations, all of the given graphs/charts can be used except pie chart.
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44. Answer : (c)
Reason : Reports for implementing policies and explaining procedures are informational reports proposals and
problem-solving reports are analytical reports.
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45. Answer : (b)
Reason : Bad connections, poor acoustics, and illegible copy are all examples of physical distractions.
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46. Answer : (b)
Reason : If you have to compare more than one quantity over time multiple-range bar charts are useful.
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47. Answer : (a)
Reason : Companies, to be successful, need to use teams and collaborative work groups to arrive at quick
decisions.
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48. Answer : (c)
Reason : All these things come under following up the meeting. Hence, option (c) is correct.
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49. Answer : (c)
Reason : A communication response may consist of gestures, written and spoken words.
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50. Answer : (a)
Reason : The biggest mistake in holding meetings is ‘not having a specific goal’. Hence, option (a) is correct.
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51. Answer : (b)
Reason : A sales manager giving instructions to a salesperson is an example of downward communication.
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52. Answer : (a)
Reason : The explanation part of the bad news message should not question the actions of the reader.
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53. Answer : (a)
Reason : Flyers are not thought to be formal. Letters are more formal than flyers, memos, circulars, and e-mail
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54. Answer : (c)
Reason : The technique is called nominal group technique. Hence, option (c) is correct.
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55. Answer: (a)
Reason: In causal order one may tell causes of certain affects. Hence, option (a) is correct.
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56. Answer : (c)
Reason : Save paper by using less text is not one of the reasons, why visuals are used.
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57. Answer : (d)
Reason : A chalkboard or whiteboard is the most informal and flexible because visuals can be produced on them
quickly and simply, using basic writing tools.
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58. Answer : (b)
Reason : When listening to your superior on the job show your interest by leaning forward.
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59. Answer : (d)
Reason : In a persuasive message, the request itself can end the letter.
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60. Answer : (c)
Reason : The last step in solicited application letter is to ask for an interview.
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61. Answer : (c)
Reason : In the given case disciplinary interviews are used. Hence, option (c) is correct.
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62. Answer : (c)
Reason : Rather than giving your listeners an overview of a long oral message, let them grasp the content as you
deliver the message does not satisfy the practical needs of the audience. You should try to be brief and
keep it simple. Hence, option (c) is correct
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63. Answer : (b)
Reason : A written message designed to provide a quick, convenient way for personnel to communicate with
each other in the organization is called a memo
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64. Answer : (d)
Reason : When critiquing the writing of another person, you should not concentrate on Are all of the words
spelled correctly?. Hence, option (d) is correct.
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65. Answer : (c)
Reason : The options (a) Prejudices, (b) Preoccupation with other matters, (d) A casual attitude, (e) Egocentrism
are all attitudinal barriers but (c) unclear and unspecific message is not the attitudinal barrier but barriers
have come because of speaker character
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66. Answer : (e)
Reason : Shorter reports are more informal in nature and tend to deal with routine business operations, tend to
have shorter headings and circulated among the people who know each other.
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67. Answer : (b)
Reason : They signify voice qualifiers. Hence, option (b) is correct.
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68. Answer : (b)
Reason : It signifies illustrators. Hence, option (b) is correct.
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69. Answer : (c)
Reason : If the visual aid undermines the text it should not be included. Hence, this question is impertinent.
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70. Answer : (e)
Reason : All the options except happy are the words that are superlative expressions and better avoided. Hence,
option (e) is correct.
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71. Answer : (b)
Reason : Supplement is the most appropriate word in the given statement.
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72. Answer : (b)
Reason : Speaker can utilize feedback. Hence, option (b) is correct.
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73. Answer : (b)
Reason : Option (b) will not show your suitability for the job. It should therefore not be discussed in your
application letter.
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74. Answer : (d)
Reason : Tables and charts present the numerical facts most conveniently. Hence, option (d) is correct.
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75. Answer : (c )
Reason : Reports are used as the tools for decision making. They should be orderly and serve the business
purpose.
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76. Answer : (b)
Reason : The purpose do not restrict the scope of the report.
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77. Answer : (c)
Reason : To achieve a logical progression of ideas and provide coherence, writers use logical connectors, or
transition words.
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78. Answer : (a)
Reason : Sometimes, even in an informative report that requires no investment by the audience, the data you
provide may encounter resistance from the audience because probably you did not analyze and
understood the audience properly.
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79. Answer : (b)
Reason : A direct statement of the request or main idea is the correct answer.
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80. Answer : (c)
Reason : It is preferable to use the indirect approach if your audience will be displeased by what you have to say.
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81. Answer : (d)
Reason : Inadequate knowledge or vocabulary, differences in interpretation, inappropriate use of expressions and
polarization are barriers of communication. Hence options (a), (b), (c) and (e) are incorrect.
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82. Answer : (b)
Reason : Verbs are especially powerful and tell what is happening in a sentence. Hence, option (b) is correct.
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83. Answer : (d)
Reason : Since problem solving requires talking openly about the problem by the receiver and suggestions from
the counselor. Hence, two way communications is required.
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84. Answer : (c)
Reason : In the structure of the letter date is placed six lines below the last line of the letterhead
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85. Answer : (b)
Reason : Padmini did not aligned her nonverbal communication properly. Hence, she was not able to convince
the audience.
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86. Answer : (d)
Reason : A letter creates the most formal documentation of your claim.
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87. Answer : (d)
Reason : Since refusal message is a bad news message it should end with a more positive note which is not
related to the subject i.e, bad news sentence.
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88. Answer : (a)
Reason : The target audience is all of the people who are likely to be interested in buying the product, using the
service, or contributing to the cause. Hence, option (a) is correct.
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89. Answer: (b)
Reason: Praise perfection only not one of the tips to harness the power of praise.
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90. Answer : (c)
Reason : Tone of voice and pronunciation and enunciation are the part of vocal nonverbal communication.
Hence, option (c) is correct.
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91. Answer : (e)
Reason : Headings should be parallel in nature.
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92. Answer : (d)
Reason : The purpose of visual aids is to support or add meaning to the presentation or report. Therefore (D) is
the correct answer. Visual aids are not designed to conceal material or to distract the reader
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93. Answer : (d)
Reason : Generally all the people do not respond to conflict in a uniform way. Different people use different
techniques to handle conflict. One of the techniques is avoiding-—unwillingness to talk things out,
pretending that a conflict does not exist, is advisable.
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94. Answer : (a)
Reason : “At” and “in” should not be used in this type of sentence structure. Hence, option (a) is correct.
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95. Answer : (a)
Reason : The one characteristic of public speaking is that, In public speaking, the speaker has a preconceived
purpose-a purpose that has been decided upon before the talk begins. Hence, option (a) is correct.
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96. Answer : (a)
Reason : The objective of the persuasive message is to convince the audience. To convince the audience we have
to be emotional and logical.
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97. Answer : (c)
Reason : Speaking according to the convenience of the speaker will not help him to encourage effective listening
among his listeners. Hence, option (c) is correct.
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98. Answer : (c)
Reason : Only “stringency” can be increased. Doubt and fear must never be shown. If the writer sounds hesitant,
the receiver of the letter may delay payment. And if the writer shows fear, the receiver may feel that his
position is secure and payment need not be made.
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99. Answer : (c)
Reason : “Dear Sir” in a letter is an example for Salutation.
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100. Answer : (d)
Reason: When writer wants to refuse an unethical request, and writer wants to show his authority, the bad-news
letter can start with a clear statement of refusal
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