Business Communication (MB121): January 2006:Suggested Answers

Suggested Answers
Business Communication (MB121): January 2006

1. Answer: (b)

Reason: In the workplace, internal personal communication can have a significant
impact on the success of the operation.
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2. Answer: (a)
Reason: We can not confirm that the symbols of communication can be perfect in a
communication process.
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3. Answer: (a)
Reason: It is one of the good sources of information to managers hence, wise managers
do not ignore it.
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4. Answer: (b)
Reason: If there is a reasonable chance that the other party will not understand the
message, verbal channels are the preferred choice. Hence, (II) statement is
wrong.
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5. Answer: (b)
Reason: In choosing the words for a message to multiple readers, one should select
words all your readers clearly understand.
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6. Answer: (a)
Reason: Option a is the correct answer.
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7. Answer: (b)
Reason: Sentence “continuous Quality Improvement is a management concept in which
work teams collaborate to meet the organizational goals” is the sentence which
has unity.
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8. Answer: (c)
Reason: The statement for your protection, the personal information submitted with
your order is kept confidential, best illustrates good business writing.
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9. Answer: (d)
Reason: Number of transmission links is not the problem caused by the sender. It is
the problem in message transmission. Hence option (d) is the correct answer.
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10. Answer: (a)
Reason: The behaviors are called adaptors. Hence option (a) is correct.
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11. Answer: (d)
Reason: Discriminative listening involves an attempt to distinguish one sound from all
the others. Hence, option (d) is correct.
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12. Answer: (c)
Reason: Memos are designed to provide information, often to get action. Hence,
option (c) is correct.
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13. Answer: (e)
Reason: There is no category called interview memo or congratulation memo. Hence,
option (e) is correct.
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14. Answer: (b) <>
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Reason: To make the suggestion memo effective one has to group ideas according to
subject. Hence, option (b) is correct.
15. Answer: (a)
Reason: In causal order one may tell causes of certain affects. Hence, option (a) is
correct.
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16. Answer: (b)
Reason: The next paragraph should provide any needed explanation and continue with
additional questions.
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17. Answer: (d)
Reason: The language in the body of a routine inquiry generally is much the same if
sent as fax, email, or letter. Hence, option (d) is correct.
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18. Answer: (b)
Reason: A routine response message should begin with the answer or telling that you
are giving what is wanted. Hence option (b) is correct.
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19. Answer: (c)
Reason: Praise perfection only not one of the tips to harness the power of praise.
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20. Answer : (a)
Reason : If it is more than one page long, Introduction-body-close format need to be
used. Hence, option (a) is correct.
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21. Answer: (e)
Reason: The most common responses are designed not to find faults with the message.
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22. Answer: (b)
Reason: Delegation is all about trusting your subordinate that he can handle the
responsibilities
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23. Answer: (c)
Reason: The communication which passes through the people of same hierarchy is
called the lateral communication. Hence option (c) is right.
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24. Answer: (b)
Reason: Credibility defines the degree of trustworthy ness of the sender.
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25. Answer: (c)
Reason: Normally rumors spread in the grapevine hence, managers concern is the
accuracy of the information in the grapevine.
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26. Answer: (c )
Reason: Memo is not used for external communication infact it is used for intraoffice
communication
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27. Answer : (b)
Reason : Bad connections, poor acoustics, and illegible copy are all examples of
physical distractions.
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28. Answer : (e)
Reason : All the options are true regarding communication process.
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29. Answer : (b)
Reason : Effective communicators overcome the communication barriers by creating
messages carefully, minimizing noise in the transmission process, and
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facilitating feedback.
30. Answer: (c)
Reason: The main lines of operational communication through which information
flows are referred to as Formal networks.
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31. Answer : (b)
Reason : Enunciation relates to the correctness of how a word is pronounced. Hence,
option (b) is correct.
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32. Answer: (b)
Reason: It signifies illustrators. Hence, option (b) is correct.
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33. Answer: (a)
Reason: To avoid giving wrong impression while talking, we should not fidget (move
restlessly). Hence, option (a) is correct.
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34. Answer: (b)
Reason: Touching become controversial in business environment, because touching
can be interpreted as sexual harassment at times. Hence, option (b) is correct.
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35. Answer : (e)
Reason : All the options will help to improve non verbal communication
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36. Answer : (b)
Reason : Positive nonverbal messages in the workplace are sent by maintaining direct but
not prolonged eye contact, expressing warmth with frequent smiles, conveying
self-confidence with an erect stance, and being on time and using time
judiciously.
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37. Answer : (d)
Reason : Murth is in the evaluation stage of the communication process. Hence, option
(d) is correct.
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38. Answer : (a)
Reason : You can become a better listener by controlling distractions, becoming
actively involved, identifying important facts, and separating facts from
opinions. Hence, option (a) is correct.
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39. Answer: (b)
Reason: In business group interactions, some members may not perceive pressure to
listen carefully to all messages because they rely on others to listen and
respond. Hence, option (b) is correct.
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40. Answer : (a)
Reason : In content listening, the individual listens mainly to understand and retain
information imparted by the speaker. Hence, option (a) is correct.
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41. Answer : (c)
Reason : In critical listening, the individual listens mainly to evaluate the logic and
validity of the message. Hence, option (c) is correct.
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42. Answer: (b)
Reason: Speaker can utilize feedback. Hence, option (b) is correct.
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43. Answer : (c)
Reason : Sometimes nodding the head slightly or casual remarks like ‘I see’ will
encourage the speaker to speak more since listener is interested. Hence,
option (c) is correct.
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44. Answer : (d)
Reason : Self-centered listeners tend to take control of the conversation and tell you
their problems; trivialize your concerns; and emphasize their own knowledge
of the topic. Hence, option (d) is correct.
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45. Answer : (e)
Reason : Competition for scarce resources, poor communication and power struggles
lead to conflict. Hence, option (e) is correct.
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46. Answer: (a)
Reason: To make negotiation to be effective it is advisable to use win-win approach.
Hence, option (a) is correct.
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47. Answer: (d)
Reason: The meetings conducted to resolve conflicts are called negotiation. Hence,
option (d) is correct.
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48. Answer: (a)
Reason: Hypothetical question asks the respondent to imagine a situation. Hence,
option (a) is the correct answer.
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49. Answer: (b)
Reason: The typical interview process has three steps: the screening, the selection, and
the final stage. Hence, option (b) is correct.
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50. Answer: (c)
Reason: Situational interview requires candidate to do the work required by the
position. Hence, option (c) is correct.
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51. Answer: (b)
Reason: In the open-ended interview the interviewee need not reveal personal and
family problems. Hence, option (b) is correct.
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52. Answer: (c)
Reason: In the given case disciplinary interviews are used. Hence, option (c) is correct.
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53. Answer: (c)
Reason: The thing comes under stating the purpose. Hence, option (c) is correct.
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54. Answer: (b)
Reason: An interviewer who address the respondent from behind a desk assumes
greater control, is the true statement. Hence, option (b) is true.
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55. Answer: (b)
Reason: Why did you leave your previous job? Will be most appropriate question
among the given options. Hence, option (b) is correct.
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56. Answer: (e)
Reason: All the above are good advice about the preliminary screening. Hence, option
(e) is correct.
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57. Answer: (e)
Reason: All the options are considered by the employer at the time of interview.
Hence, option (e) is correct.
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58. Answer: (c)
Reason: Conducting a successful interview requires three important skills like
questioning the respondent, listening to him attentively and summarizing the
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whole interview when allotted time is over. Hence option (c) is correct.
59. Answer: (e)
Reason: Interview needs all the four options, preparation, judgment, location and
questions. Hence, option (e) is correct.
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60. Answer : (c)
Reason : Expressing understanding is the best way to handle an emotional reaction in a
business setting. Hence, option (c) is correct.
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61. Answer : (a)
Reason : The biggest mistake in holding meetings is ‘not having a specific goal’.
Hence, option (a) is correct.
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62. Answer : (b)
Reason : Virtual teams may be separated geographically but communicate
electronically. Hence, option (b) is correct.
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63. Answer: (a)
Reason: As the spokesperson of your company, you do need to express the company's
views and style, and subordinate your own. Hence, option (a) is correct.
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64. Answer : (a)
Reason : Groupthink refers to the willingness of individual group members to set aside
their personal opinions and go along with everyone else. Hence, option (a) is
correct.
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65. Answer : (a)
Reason : To redirect the focus on the main purpose, the leader should not be too
directive. Hence, option (a) is correct.
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66. Answer : (b)
Reason : If Chandra is putting together a company team, she should encourage tactful,
constructive disagreement. Hence, option (b) is correct.
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67. Answer: (c)
Reason: All these things come under following up the meeting. Hence, option (c) is
correct.
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68. Answer: (d)
Reason: All the given options are the common ground rules used by work place teams
except interrogation. Hence, option (d) is correct.
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69. Answer: (c)
Reason: The technique is called nominal group technique. Hence, option (c) is correct.
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70. Answer : (c)
Reason : In planning a team-written document, members should develop a work plan,
assign jobs, and set deadlines. Hence, option (c) is correct.
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71. Answer: (b)
Reason: Overtly directive seating arrangement focus on the leader. Hence, option (b)
is correct.
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72. Answer: (e)
Reason: Equalizing pattern indicates the leader wants all members to participate by
speaking their minds. Hence, option (e) is correct.
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73. Answer: (c)
Reason: “Gear your message to the needs of every individual receiving your
document” this statement is not true with respect to Audience analysis. Hence,
option (c) is correct.
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74. Answer: (c)
Reason: Business messages can be more effective by being purposeful, audiencecentered,
and concise. These are the three qualities that will make a message
useful and convincing. Hence, option (c) is correct.
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75. Answer: (b)
Reason: Restate your main points emphasizing what you want your audience to do or
think. Hence, option (b) is correct.
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76. Answer: (d)
Reason: When an individual is asked to speak on the spur of the moment without
advance notice or time for specific preparation, the person is engaging in
Impromptu speaking. Hence, option (d) is correct.
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77. Answer : (a)
Reason : The main idea of a message is the "hook" that sums up why a particular
audience should do or think as you suggest.
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78. Answer :(a)
Reason : Checking to see if your purpose is realistic and acceptable, if the timing is
right, and if the right person is delivering the message. This is the composition
stage. Hence, option (a) is correct
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79. Answer : (c)
Reason: Define your relationship with your audience. Vary the tone and structure of
your message to reflect your relationship with the audience. Hence, option (c)
is correct
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80. Answer : (c)
Reason : The best approach to getting someone to buy a magazine subscription from
your charity group would be to say "This magazine will keep you informed on
issues that affect your daily life". Hence, option (c) is correct
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81. Answer: (c)
Reason: While presenting the direct structure we start with the conclusion,
introduction, and analysis. We use this structure when we are presenting to
the audience willing to receive our information. Hence, option (c) is correct
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82. Answer : (e)
Reason: Taking your time getting to the point is the answer will not help you prepare a
well organized message. Hence, option (e) is correct
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83. Answer : (a)
Reason : Of all the options given, “Please send the following items” is a good beginning
for an order letter.
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84. Answer : (a)
Reason : If you request a recommendation from a person you haven't had contact with
recently, you should use the opening of your letter to refresh the person's
memory.
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85. Answer: (d)
Reason: An indirect approach is suited for bad news and persuasive messages because
it helps explain the situation before the main idea is presented to a
disappointed or resistant audience.
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86. Answer : (a)
Reason:. The bad news message should be ended with an positive and up bead note.
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The message should not end with a sad note since; sand note may disturb the
chances of continuing the relationship. The reason for bad news should come
in the middle section of message. Apology for the bad news should not be
offered at the end.
87. Answer : (c)
Reason:. The strategy to be followed by Jamie to create the message is the persuasive
indirect message since audience need to be convinced about the benefit to
them.
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88. Answer: (d)
Reason: The additional challenge is to make the existing customer convinced about the
bad news so that the present bad news does not hurt the future selling.
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89. Answer : (c)
Reason : The bad news in the sentence, i.e., layoff that is cushioned by the good news,
i.e., increase in the profits and growth rate. Putting a bad news in the cushion
of good news always deemphasizes the bad news. Hence, option (c) is correct.
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90. Answer: (d)
Reason: When writer wants to refuse an unethical request, and writer wants to show his
authority, the bad-news letter can start with a clear statement of refusal
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91. Answer: (c)
Reason: It is a bad attention-getter because answer to this question Is always “yes.”
Hence, there is no need to ask this question
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92. Answer: (a)
Reason: Success of the sales message depends on the selling points. Selling points are
the most attractive features of your product or idea which differentiate your
product from other products.
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93. Answer : (b)
Reason: It is called job analysis.
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94. Answer: (a)
Reason: A resume can be called a perfect resume if it emphasizes on what the
reader(employer) expects.
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95. Answer: (c)
Reason: The inside address identifies the recipient fully with name, position, and
address
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96. Answer: (c)
Reason: One of the objectives of the executive summary is to provide summary of
conclusions and recommendations and hence, their mention is essential
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97. Answer : (c)
Reason : The two styles of reports are formal and informal. Hence, option (c) is correct.
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98. Answer: (d)
Reason: An Abstract is a brief technical summary usually no more than 200 words of
the report. The basic types of abstracts are generally called Descriptive and
Informative abstracts. Hence, option (d) is correct.
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99. Answer: (d)
Reason: Audit report is most standardized form of all reports.
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100. Answer: (d)
Reason: The memorandum report is written in the memo format hence, date, to, from,
subject, contents are the structure of the report.
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